Background of the issue:
I created a Gravity Form using the Gravity Forms Survey Add-On plugin on my site hidden link. I am trying to send form submission data via email.
Symptoms:
After submission, the form sends all the data correctly in English, but not in Arabic. When the form is submitted in Arabic, the data is not being sent in the emails.
I tried checking in your site but not sure which form is this. However, I also checked in our forums for any related report which I didn't find as well.
So before proceeding further, can you please try the following?
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, GFML, Gravity Forms and the survey add-on plugins.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
Please let me know your findings and I'll try my best to help you further on the matter.
Hi Waqas,
I tried this still i am not getting the survey add-on details on email or in {all_fields} merge tags.
Let me know if there anything else for add-ons.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
Thank you for the access, I checked in your site and noted the following:
- English and Arabic emails have the same content. Means neither English email has any detail nor Arabic, so both look the same while you mentioned that English emails are working fine. I used "Log Emails" plugin (in Tools menu of WordPress) to capture outgoing emails.
- Form entries are being created correctly in both languages and contain all the data.
- The review step in Arabic, just before finally submitting the form, is missing a section, as compared to the English form. I'm not sure if it'd be the reason for your Arabic emails not containing all the data. Please make sure that your Arabic review step also has this included, so we can drop this suspect.
All images are attached for a reference.
It'll be great if you can record your screen showing the exact problem, along with the emails you're referring to, and, I'll try my best to check again for the issue.
As I mentioned in my previous message that I'm using Log Emails plugin to check for the outgoing emails. And even for English version, I see there's no data included. So to determine the issue with the Arabic, we first need to make the default to work properly.
It'll be great if you can record your screen showing the exact problem, along with the emails you're referring to, and, I'll try my best to check again for the issue.
I checked by switching to standard WP theme and with only WPML and GF plugins. And I noted that you:
- had not translated the gravity form (Customer Survey #5).
- had not added {all_fields} tag to the notification emails.
So I:
- translated it.
- added {all_fields} to existing notifications.
- added another notification with {all_fields} tag for testing.
- then added the form to a new test page, which I translated also.
- and checked on the frontend.
The form is submitted just fine in both languages and received emails also contain all the information in the respective languages.
Attached are the images for reference.
Please note that your HTML formatted email has design problem which isn't a WPML problem, that's why you may not see the content formatted correctly. You may want to fix it to accommodate the content accordingly. I, however, as mentioned above, have demonstrated {all_fields} working fine in both languages, by adding a test notification.
Besides this, when I deactivated other plugins, your theme started throwing critical error and the page couldn't be loaded on the frontend. This is a custom theme, so probably if you see that with your theme the form isn't working correctly, you may need to check with your theme provider.
Please note that translating the form and the page contains it, is the important part. An untranslated form 'll never have the correct language content available in other language. In either case, translated or not translated, {all_fields} works well in its own context.
I tested it as well, and it works on the Arabic page with the English survey form. However, if I translate the survey form into Arabic, the value does not pass through to the email on all_fields.
Please record your screen showing each and every step of your process for better understanding. Because as per your screenshot, that looks like a page, while you keep referring to the email.
I tried using my email but I'm not receiving any email, while using Log Emails plugin, I can see the content being sent to email via {all_fields} correctly for both languages.
So please record the page URLs, form ID and the notifications in the backend too, so I can also understand which form you're talking about.
As long as I've checked, the Customer Survey form #5, which I translated. This means I added translation, but left most of the form's content as-it-is. You need to translate those texts to Arabic by editing the translation (see attached). So these can appear in Arabic as needed.
You can go to hidden link, search for the form and click "Edit" button to edit the translation.
