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Supporter timezone: Asia/Jerusalem (GMT+02:00)

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Last updated by Itamar 1 hour, 31 minutes ago.

Assisted by: Itamar.

Author Posts
December 10, 2024 at 5:38 pm #16499906

gabrielR-4

<b>Background of the issue: </b>
I am trying to translate all my site content using the latest WordPress and WPML version. I used the automatic site translation feature. The issue can be seen at: hidden link
(Change the language from German to english to see it)

<b>Symptoms: </b>
All translations are completed but without line breaks. The layout is not the same as in the original language.

<b>Questions: </b>
Why are the line breaks missing in the translated content?
How can I ensure the layout remains consistent across languages?

December 10, 2024 at 7:07 pm #16500149

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'd like to check this problem on your site.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Thanks,
Itamar.

December 11, 2024 at 10:09 am #16502679

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for the access details.

I have a few problems that need to be checked on your site.

A. The backend language for my profile is German, and I don't read German. I wanted to switch this option on my profile page, but I'm blocked from accessing it. Please see the attached screenshot.

B. Moreover, the secondary languages are hidden, and this can also be disabled for a specific user on the profile page. I need to disable it to continue investigating the issue. Please unblock my access to the profile page.

C. The page you gave me as an example is pending review. If you haven't tried it yet, please approve this review and see if, in practice, the problem persists after the translation is published.

D. Please create a test page for me and don't translate it yet. I also need to check the problem on the Advanced Translation Editor. For this, you will need to pause the "Translate Everything" mode or temporarily switch to "Translate what you choose". For the test page I request you can copy the content from a page with this problem. Please send me a link to this test page.

Regards,
Itamar.

2024-12-11_12-01-05.jpg
December 11, 2024 at 10:59 am #16502928

gabrielR-4

Hi Itamar,

A / B sorry, it's because it's a temporary admin user. I just changed the language to english and enabled the secondary languages for this user.

C Approced the review and the problem persists.

D I disabled the automatic translation and I created a test page here: hidden link

The issue is that the problem is not reproducable there. I created a second duplicate where I tested it and there the line breaks are correct. But with all the pages created with the translate everything yesterday the problem exists.

December 12, 2024 at 12:00 pm #16507608

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Thanks!

I checked things on your site but have no solution for now. I'm consulting our second-tier supporters about this case and will update you once I receive their reply.

I appreciate your patience.
Itamar.

December 20, 2024 at 11:57 pm #16535671

gabrielR-4

Hi,
any update on this?

Also I'd like to know how to proceed with the used credits. Because if I need to retranslate the site again because of this error this would incur significant cost.
Is there an option you refund the credits used?
And the month is almost over so I'd like to use the current credit tier cost we are in this month (pay as you go pricing) in case I need to retranslate it.
Thanks for a quick update and info on that.

December 22, 2024 at 3:57 pm #16537986

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

The issue has been escalated to our developers. They are investigating the problem with the linebreaks. The example you gave us and which our developers are checking, is with the translation of this page: hidden link.

Has this problem happened with other pages?

WPML's Advanced Translation Editor has translation memory. The memory will be kept for any page that has been translated. Therefore, you don't need to worry about being overcharged. You can see the usage reports on the admin of this site in WPML -> Translation Management -> Tools -> Automatic translation usage reports (tab).
Please take a look at the attached screenshot automatic-translation-debt.jpg

I sent our developers a reminder about this case. Please know that the response might take longer than usual due to the holiday season.

I appreciate your patience.
Itamar.

automatic-translation-debt.jpg
December 22, 2024 at 5:37 pm #16538225

gabrielR-4

Hi,

yes, it happend to all pages. e.g.:
hidden link
hidden link
hidden link

Thanks for the info with the report!

December 23, 2024 at 8:57 am #16539572

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi.

I can see that our developers are actively working on finding a solution to this problem. I'll keep you updated here.

Thanks for the links you sent me. However, the access to the site you gave me is not working anymore. So, I can't check those links and see their English translations. But I think our developers can check things only according to the one example you sent us.

Regards,
Itamar.

December 23, 2024 at 1:20 pm #16540516

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Our developer informed me this issue will be fixed in the next version of WPML's Advanced Translation Editor. You would then need to resend those jobs through the Translation Management dashboard for the problem to be solved. The Translation Memory will work; you will not need to translate the page again. Only the linebreak problem will then be solved.

You should also already (without waiting for the next version of ATE) be able to correct this problem using the following steps.

1. While editing a translation with ATE, click the gear icon at the top right corner. A popup will show.

2. Uncheck the "I prefer bigger segments" option. Please see the attached screenshot.

3. The next time you send this job for translation, the problem should be solved.

I will update you once that problem is fixed on ATE (Advanced Translation Editor).

Regards,
Itamar.

2024-12-23_15-07-06.jpg
January 7, 2025 at 2:36 pm #16570122

gabrielR-4

Hi Itamar,

back from holidays I just checked it and it seemed to be fixed. I used the translation management dashboard and sent a single page (the initial example page I sent) to translate again into english language. My configuration in the screenshot attached.

The good thing: it got translated with the line breaks corrected

The bad thing: We got charged 2088 credits again, so no translation memory used.

We already got charged 229k credits in December for translating the whole website and I would rather not pay that again.

I reactivated the access link, so you should be able to login again.

SCR-20250107-nszp.png
SCR-20250107-nrmp.png
SCR-20250107-nrgf.png
January 7, 2025 at 5:38 pm #16571005

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'm glad that the problem is fixed now.

However, I must mention that the new version of the Advanced Translation Editor has not yet been released with the fix for this.

Did you uncheck the "I prefer bigger segments" option, as I suggested in step 2, to fix this issue?

Also, I assume that not all the 229K credits used are for pages with this problem.
hidden link used 2088 credit. Do you know how many other pages have this problem?

Regards,
Itamar.

January 8, 2025 at 5:01 pm #16574691

gabrielR-4

Hi Itamar,

yes the "I prefer bigger segments" option is unchecked.

I checked all Pages and created a list with which need to be translated again. Can I send a CSV file here?

In total it's 114 Pages (=174.004 Credits).

January 9, 2025 at 6:23 pm #16579359

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'm consulting our second-tier supporter about this case.

Meanwhile, you can upload the CSV file to a service like Google Drive or Dropbox and share the link with me. For this, I'll enable private messages for the following reply.

Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday.

Regards,
Itamar.