[Closed] New user sees limited WPML menus

Hello,

Welcome to the WPML support forum. I will do my best to assist you in resolving the issue.

We hope you are not using any role management plugins or custom role settings. By default, a WordPress admin user should have access to all WPML menus. Please refer to this documentation for more details: https://wpml.org/documentation/support/wpml-admin-capabilities/

Therefore, please share the WordPress debug.log (not WPML debug information) with us so we can collect more details on this. Refer to the following links for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of the site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug (log in as the new admin user and access the WPML menus) and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link, it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul