Split: Logo not visible on translated header

This thread is resolved. Here is a description of the problem and solution.

Problem:
When switching to French mode, the logo in the header disappears.
Solution:
We recommend going to WPML > Settings > Custom Field Translation and setting any theme-related settings fields to

Copy

More details. After this, please translate the templates and pages again.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/need-to-reopen-this-ticket-https-wpml-org-forums-topic-polylang-migration/

Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by femi-cleolaV 4 days, 11 hours ago.

Assisted by: Andreas W..

Author	Posts
January 4, 2025 at 9:35 pm #16563854
femi-cleolaV	Thanks! It's looking/functioning good now -- with one exception: For some reason, when I enter French mode, the Logo in the header disappears: hidden link Not sure why?! Mark
January 4, 2025 at 9:37 pm #16563856
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, It would be very helpful if you could send us the WPML debugging information. More information here: https://wpml.org/de/faq/provide-debug-information-faster-support/ Best regards Andreas
January 6, 2025 at 3:47 pm #16566967
femi-cleolaV	Thanks! Debug info attached above.
January 7, 2025 at 1:09 pm #16569587
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	It looks like you are using a custom theme and the issue might be related to this theme. I would like to offer to take a closer look into this issue and request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
January 7, 2025 at 2:11 pm #16570006
femi-cleolaV	Thanks, but our WP admin pages are locked down such that only local admins on our enterprise network have access. Any idea what I should look for, something in our theme that might be breaking this? Maybe a Setting (see attached image)? Much appreciated, Mark
January 7, 2025 at 3:00 pm #16570357
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Yes, I would suggest to set any setting related fields to "Copy". Then translate the templates and pages again.
January 7, 2025 at 5:43 pm #16571012
femi-cleolaV	All issues resolved: hidden link Many thanks, Mark