Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
12:00 – 20:00 12:00 – 20:00 12:00 – 20:00 12:00 – 20:00 12:00 – 20:00 - -
- - - - - - -

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: 

This topic contains 1 reply, has 0 voices.

Last updated by Noman 2 days, 23 hours ago.

Assisted by: Noman.

Author Posts
January 20, 2025 at 8:31 am #16612010

wonjaeC

Background of the issue:
I was trying to reconnect the automatic credit feature in WPML.

Symptoms:
The automatic credit is currently not connected.

Questions:
How can I reconnect the automatic credit feature?

January 20, 2025 at 10:23 am #16612458

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML support. You should be able to assign the credits from your WPML.org account to any registered site by following the below doc: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits

If the WPML is not registered properly on that site then please try to follow the below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key(if it exists).
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

If the issue persists, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Please let me know the results,
Thank you