Transfer credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to log in to their old domain to transfer WPML credits after changing their domain from https://v2.app-swapp.pl to https://swapp.house.

Solution:
We recommended the following steps:
1. Visit https://wpml.org/account/sites/.
2. Delete the existing site key for the old site to reverse the assigned credits to the WPML account.
3. Create a new site key for the new site and assign the credits.
4. Navigate to Plugins -> Add New -> Commercial on the website.
5. Click the register link and use the new site key to register.
For further details on managing automatic translation credits, visit How to Assign Automatic Translation Credits to Your Sites.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

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Tagged: ATE, Documentation request

This topic contains 2 replies, has 0 voices.

Last updated by Waqas Bin Hasan 1 week, 6 days ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 7, 2025 at 11:06 am
bartoszS-22	Background of the issue: I am trying to transfer my credits from one domain to another. I changed my domain from hidden link to hidden link and I am unable to log in to the old domain. I want to transfer my credits to the new domain so I can use them. Symptoms: I am unable to log in to the old domain hidden link to transfer my credits. Questions: How can I transfer my credits from hidden link to hidden link?
July 7, 2025 at 11:51 am
July 7, 2025 at 11:57 am #17208325
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, I've escalated the issue to our 2nd tier team and 'll update you as soon as there's more to it. Thanks again for your patience and cooperation. Regards.
July 8, 2025 at 10:25 am #17213014
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team has fixed the issue and you should see the credits now. Please check and confirm.