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[Resolved] translated pages are not previewing

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This topic contains 4 replies, has 2 voices.

Last updated by Subash Chandra Poudel 1 year, 2 months ago.

Assisted by: Subash Chandra Poudel.

Author Posts
September 25, 2023 at 8:33 am

johnS-9

Any translated pages are not previewing. They only preview once they have been published, otherwise they show as English only
September 25, 2023 at 10:07 am
September 26, 2023 at 3:18 pm #14468169

johnS-9

Hi there,

I was wondering if there is any update on this please?

Thanks!
September 26, 2023 at 5:08 pm #14468671

Subash Chandra Poudel

Hi there,

Sorry for the delayed response here due to the weekends.

I tried to replicate the issue on a local site but I was unable to do so. Will it be possible for you to setup a staging/test clone site of the site on the same server and share the credentials of the test site with us so that we can troubleshoot the issue further there?

I have enabled a private reply for you to share the details safely.

Regards,
Subash
September 26, 2023 at 6:01 pm #14468855

johnS-9

Hi Subash,

Thanks for your reply. The link I had provided is the staging site so hopefully you should be able to use the info shared previously. Let me know if you have any issues.

Thanks!
September 27, 2023 at 5:49 pm #14476581

Subash Chandra Poudel

Thank you for the updates.

I tested the issue further on the site you provided during the chat and I see the issue is being caused due to interference of the custom theme on the site with WPML.

As you can see on the site, when you activate a default theme like twenty twenty-three the issue is no longer there. In this case, I recommend you consult with the theme developer/provider and troubleshoot the issue further and contact us again with more insight on the issue if you need further help from our end.

Regards,
Subash