Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 -
- 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 -

Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: ,

This topic contains 39 replies, has 2 voices.

Last updated by Shekhar Bhandari 6 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 18, 2023 at 7:47 am

andrzejG-9

Unable to map languages

December 18, 2023 at 9:49 am
December 18, 2023 at 2:35 pm #15085183

andrzejG-9

Guys the automatiuc translation is eating my money! Please do something It was $20 this morning now is 150 and keep rising. I didn't do anything just test some options.

December 18, 2023 at 2:40 pm #15085235

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have disabled the automatic translations for now. Until we fix the mapping issue, I suggest you keep it disabled.

You can go to WPML->Settings->Translation Mode and select settings accordingly.

Thanks

December 19, 2023 at 8:13 am #15089347

andrzejG-9

Any update?
I have a whole team waiting for the answer.
Please let me know.

December 19, 2023 at 1:23 pm #15093041

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Our 2nd tier checked the issue and suggested that the language is already mapped and saved it is just the notice.

Now, the reason for the notice could be the domain, The domain is not valid and resolved only using the local host file. Our API may not be aware of this, they would suggest using the live domain for testing and see if the issue is resolved or using the IP address instead of the domain.

Since the mapping is already done, you can continue translating the content automatically.

Can you please try this and see if it helps?

Thanks

December 19, 2023 at 1:33 pm #15093309

andrzejG-9

Thank your answer and taking care of me.
Hope this will be fixed in the upcoming releases.

I wonder if there is a way to work on this $180 dollar bill that was created due to the misleading information?

I am with the credit towards the future purchases.

Thank you again
Andre

Screenshot 2023-12-19 at 14.32.03.png
December 19, 2023 at 1:38 pm #15093387

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The translated content is already delivered on the site and you can use it without any issues.

We are unable to offer refunds for translation credits. As you start using your credits, it means we’ve already paid the selected translation engine for those credits.

You can also reach out to our accounts team if you wish from here: https://wpml.org/home/contact-us/contact-form/

Let me know if this helps.

Thanks

December 19, 2023 at 1:46 pm #15093473

andrzejG-9

Ok thank you for your help.

Warm Regards
Andre

December 19, 2023 at 6:09 pm #15095755

andrzejG-9

Something is off, I just tranlated and paid for the translation - not of what since all translations has been here before and when I clicked pause and restart tranalsation I see the screen shot. I dont believe we are ready to move on. Please review all the settings again.

Screenshot 2023-12-19 at 19.09.18.png
December 19, 2023 at 6:26 pm #15095853

andrzejG-9

by default those excluded langagues are not being translated - please see the attachment.

Screenshot 2023-12-19 at 19.25.36.png
December 19, 2023 at 6:37 pm #15095913

andrzejG-9

On every update of the page I need to manually add those 3 languages. This is not acceptable. Can we please do something?

Screenshot 2023-12-19 at 19.36.48.png
December 19, 2023 at 7:12 pm #15096245

andrzejG-9

I've added entries to point to own serwer via /etc/hosts on the server so the issue you mentioned before should not be a problem anymore. (dev pointing somewhere else).

Hope that helps.

December 19, 2023 at 7:17 pm #15096309

andrzejG-9

I reread you post. The question is why is only german that has issue? If this was a pointing problem why french works and german doesnt?

December 20, 2023 at 5:12 am #15097663

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I checked a few pages and they seem to be translated now, so can you let me know again if the problem exists?

I reread your post. The question is why is only Germany that has an issue? If this was a pointing problem why french work and german don't?

The message stuck is an unusual issue, I guess the stuck happened at the later phase when the 3 was remaining, so the others were not affected.

Look forward to your reply.

Thanks