Additional 80K credits added to the website is not reflected in the backend

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 5 months ago.

Assisted by: Long Nguyen.

Author	Posts
February 28, 2024 at 12:32 am #15351665
patriciaJ-7	Tell us what you are trying to do? The additional 80K credits added to the website are not reflected on the backend thus I could not continue auto-translating the rest of the pages. Is there any documentation that you are following? Is there a similar example that we can see? Below is the screenshot showing we have a total of 170K credits added to the website. hidden link Below is the screenshot taken at the WP Admin side showing the old total credits. hidden link What is the link to your site? hidden link
February 28, 2024 at 3:45 am #15351766
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Patricia, Thank you for contacting WPML support, I’m happy to help you with this issue. After checking your site on our server, I see you are using the Legacy (old) subscription to translate content automatically and reach the limit. On one site, you can use one type: prepaid credits or subscription so you won't see 170k credits on your site. I suggest you follow the documentation below to enable the next limit to continue translating content on your site. Or cancel the current subscription and register the new subscription (Pay As You Go) to prevent this issue. Note: it's not possible to re-subscribe the old subscription if you use the new subscription. If you want to get 170k credits back to your WPML.org account, please go to the list of registered sites (https://wpml.org/account/sites/) and delete the sitekey. If it doesn't work, please let me know. Refer documentation https://wpml.org/legacy-pricing-for-automatic-translation/ https://wpml.org/announcements/2022/02/new-pricing-for-automatic-translation/ https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/ Looking forward to your reply. Thanks

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