Background of the issue:
I'm trying to keep my French translation stable using WPML. The article has been live since September 2023, but the French page has lost its translation for some paragraphs. URL: hidden link
Symptoms:
Some translations disappear, resulting in mixed languages on the page.
Questions:
Why are some translations disappearing?
How can I prevent translations from disappearing?
Please escalate this ticket!!!
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The "Clockwork" symbol means that there is a translation in progress that has not been finished. Do you see many empty segments when opening the translation on the WPML Translation Editor?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I can see a new job was created on 2025-02-06 which is only completed to 66%.
I tried to review older jobs for this content, but they are sadly too long ago and no longer accessible.
Comparing the current translations with the French post, I can confirm that there is untranslated content on the translation editor which is also reflected on the page.
The Advanced Translation Editor does have an integrated translation memory, which saves each segment. If the segment was edited earlier, it should be saved in the translation memory. This memory only would get overwritten if the original content was edited.
This said, a translation loss usually should not occur, unless the prior translation was not saved correctly to translation memory. (likely a connection issue or a bug)
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This means I can currently not confirm why the translation is incomplete, but I can see on our system that there were issues with delivering the translation back in December 2023.
Could you please go to WPML > Translation Management > Dashboard and create a job for the post in question? Then let me know the estimated word count for completing this translation.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
If there are further posts affected, please provide me the permalinks for the original posts so that I can take a look at the system.
I will be glad to compensate you for any job for which I can confirm that a translation failed in the past, but please take note that I can not compensate any credits if the original content has been edited.
When it comes to edits on the original content, it might be expected that various segments are deleted after only editing one paragraph. This mostly is controlled by each block or text. There can be even more affected segments if a Classic HTML Block is used.
I can also offer to take a look as admin and revise how the original post has been created. Maybe there might be some optimization that could be taken into consideration, like splitting the content into more blocks.
Sorry for the delay. Thanks for the offer for compensation but this is not necessary. I want to get to the bottom of the technical issues causing this situation. Please note that we rely on manual translation, but have to keep deactivating the automatic translation. I am a professional translator so I don't need this tool.
Let me recap the issues:
The translations are unstable in several ways:
• Old French posts that have not been edited now contain English text even if they have not been modified. Fields are either blank or highlighted in orange.
• Translations refuse to save. See screen recording hidden link
• Completed translations refuse to publish. When returning to the page, several fields previously translated are empty or highlighted in orange despite having achieved 100% completeness in the status at the bottom.
• Translations refuse to finalize, stating translation incomplete, but no blocs are empty or highlighted.
• copy translated previously then edited, reverts the previous wording. i.e changes are not saved.
These are the major issues we are facing.
This is not as a result of user error but rather an issue with your platform. Please explain how you plan to address these serious issues.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
This looks like something is not working in the way it should.
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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