German checkout fields are not translated correctly.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with the German checkout fields for Street, house number, and suffix not being translated correctly on their website after updating to the latest versions of all used plugins. The MyParcel plugin does not support the German language for these checkout fields.
Solution:
We recommend turning off the MyParcel address fields entirely as suggested by the MyParcel support team. This action should not impact existing customer accounts. If you're experiencing this issue, please follow these steps:
1. Disable the MyParcel address fields in the plugin settings.
2. Check if the checkout fields are now correctly translated.
If this solution does not seem relevant to your situation, or if you need further assistance, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 4 replies, has 3 voices.

Last updated by marjoleins 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author	Posts
December 1, 2023 at 4:14 pm #14974575
marjoleins	On our website bentofan.de the german checkout fields for Street, house number and suffix are not translated correctly. I cannot find those strings in string translation. This issue started after updating to the latest versions of all used plugins.
December 1, 2023 at 4:51 pm #14974801
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, As discussed I have activated a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database.
December 4, 2023 at 9:32 am #14983781
marjoleins	I found out that Myparcel plugin is not working correctly. This plugin is changing the Woocommerce checkout. The address field (street and number) is changed into 3 different fields (streetname, number, suffix). The translation into English is correct, but I cannot find the German translation in translation management. I'm going to contact Myparcel support about this issue. If you have any suggestions to solve this please let me know.
December 4, 2023 at 10:48 am #14985383
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi Marjolein, I'm Osama from WPML forums support. I'll be glad to help you today. Please let us know the "Myparcel" support team's findings and if we can help with the issue. I can provide a new sandbox site for you to replicate the issue with only WPML and the "Myparcel" plugin installed to avoid any plugin conflict. Best regards, Osama
December 6, 2023 at 4:52 pm #15010653
marjoleins	I had a reply from Myparcel plugin: We unfortunately do not support the DE language in our checkout fields. If I read your message thoroughly, I think the best way to solve the problem is to turn the MyParcel address fields off entirely. This won’t have an impact on existing customer accounts. See also: https://wordpress.org/support/topic/wpml-translations-not-working-3/#post-17256375