Headers of products pages in Arabic is different

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This topic is split from https://wpml.org/forums/topic/there-was-a-fatal-error-on-this-site/

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Bug

This topic contains 16 replies, has 0 voices.

Last updated by Bigul 5 hours, 19 minutes ago.

Assisted by: Bigul.

Author	Posts
June 22, 2025 at 8:42 am #17156683
faridR	Hello The issues showed again . Also please the headers of products pages in Arabic and all entries Arabic pages should be same as the English button For both mobile and desktop view Also please add translation button on both mobile view and desktop view
June 22, 2025 at 11:45 am #17157003
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. Are you using any specific layouts or templates for the product categories? Also, could you please share the exact steps to reproduce the following? This will help us understand the problem more clearly and assist you better. Also please add translation button on both mobile view and desktop view -- Thanks! Bigul
June 22, 2025 at 5:09 pm #17157535
faridR	Hello there There is a set header, and the products are setwith any specified header Check the screenshot Best wishes
June 23, 2025 at 8:00 pm #17162398
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. The WoodMart Header Builder is not a custom post type, which means it cannot be translated in the same way as a regular post or page. Due to this, there are certain limitations when it comes to translating it using standard WPML methods. This issue is related to the following ticket. Please review the ticket summary and try the suggested workaround after taking a full site backup. https://wpml.org/forums/topic/header-builder-woodmart-not-working-properly-for-translated-site/ Then, clear all types of caches, check if the issue persists. -- Thanks! Bigul
June 26, 2025 at 11:41 am #17173202
faridR	Hello We checking soon back to you Thanks!
June 26, 2025 at 4:19 pm #17174704
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Take your time. We will wait for your feedback. -- Thanks! Bigul
June 26, 2025 at 4:54 pm #17174812
faridR	Hi there I have checked, and there is a header that the translator is working fine, and my question is why the AR version of single products is showing the wrong header Also on there is no this type header Thanks!
June 28, 2025 at 9:11 am #17179084
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. You are using the Header Builder feature of the WoodMart theme. So, please follow the steps suggested in a similar ticket; this will help synchronize the header settings with the secondary language. Additionally, make sure to: - Upgrade to the latest version of the WoodMart theme after a full site backup - Update the pages in both the original and secondary languages after modifying the Custom Field Settings. This is necessary because custom field values are stored separately for each post, and syncing them ensures the header appears correctly across languages. You may also consider using a Template or Layout for each post type and page to streamline the design. Please refer to the attached images and the following links for more details. https://wpml.org/forums/topic/header-builder-woodmart-not-working-properly-for-translated-site/ hidden link https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ -- Thanks! Bigul
June 30, 2025 at 5:17 pm #17185626
faridR	I have checked all, and there is only one option for the single products page: edit manually and put the header Which is not acceptable- So please assist to fix this issues . You have authorized to do the fixing from backend without installation paid plugin only free . Thanks in advance
July 1, 2025 at 3:22 pm #17189322
faridR	Also Why the language change button not showing as screenshot “yellow mark” attached in mobile view of Arabic version Thanks in advance . New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/language-change-button-not-showing-in-mobile/
July 2, 2025 at 7:58 am #17191363
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, I am still working on this and checking with our team for expert input. Could you please share the login credentials again? The ones provided in the original ticket have been cleared as part of our security policy. Thank you for your kind understanding. -- Thanks! Bigul
July 3, 2025 at 5:39 pm #17199019
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. However, we’re unable to log in due to the following warning. Please check and let us know. Error: The password you entered for the email address d******ail.com is incorrect. Lost your password? -- Thanks! Bigul
July 4, 2025 at 10:29 am #17201000
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I am able to log in now. However, please avoid sharing credentials in public threads; it may harm your site. I have marked the information as private for your safety. Now, please follow the steps below after taking a full site backup and check if there is any change. These steps are essential to help us find a workaround, especially since the latest version includes many improvements. 1) Upgrade to the latest version of the WoodMart theme 2) Upgrade to the latest version of Elementor and JetElements For Elementor 3) Upgrade to the latest version of WooCommerce 4) Update the header settings 5) Try the workaround suggested in this ticket: https://wpml.org/forums/topic/header-builder-woodmart-not-working-properly-for-translated-site/ Also, I have opened a new ticket for the "[gtranslate]" shortcode to make follow-ups easier and avoid discussing multiple issues in a single ticket. -- Thanks! Bigul
July 4, 2025 at 8:24 pm #17203064
faridR	Hello there Thanks for the update, we will keep updating Thanks!
July 4, 2025 at 9:00 pm #17203092
faridR	Hello again U have full access to the backend ، this issues should be fixed without any payment plugin update. It’s dose not make sense that to use paid translation plugin pay a lot to use the translation plugin. So please find way to fix this issues “ the header issue “ without any paid for updating another plugin . And please find solution As soon as you can . Thanks in advance