I bought Multilingual CMS package and it shows that i have 0 credits

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Exception

This topic contains 8 replies, has 1 voice.

Last updated by Mihai Apetrei 1 day, 1 hour ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 16, 2025 at 1:48 pm #16602323
joelt-18	Background of the issue: I bought the Multilingual CMS package and I want to do automatic translations. My company will not let me download any plugins before testing it out on the staging environment, and I also have little access on the main site WP editor. Symptoms: It shows that I have 0 credits and I cannot connect my public domain's credits. Questions: Why does it show that I have 0 credits? How can I connect my public domain's credits on a staging environment?
January 16, 2025 at 2:00 pm #16602373
joelt-18	No credits appear on WPML plugin nor my WPML.org account
January 16, 2025 at 4:51 pm #16603188
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. From what I can see, you have 80k credits assigned to your WPML.org account (here you should see them: https://wpml.org/account). And you should be able to assign them as explained here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ I also see that some credits were assigned to this site, too: shop.sunbeamsystem.com Can you please confirm that this is accurate? Mihai Apetrei
January 16, 2025 at 8:39 pm #16603867
joelt-18	I should have 80k credits but i can not see them anywhere on WPML.org. I also can not assign them anywhere, i believe it is due to it being tied to shop.sunbeamsystem.com. (yes they are assigned to this site) Can you guys please remove the shop.sunbeamsystem.com and replace it with our test site hidden link. The reason we want it to be on the staging environment is because my company does not allow untested plugins installed on the main domain. I will also add an picture that shows that i dont see any credits on my accounts page.
January 17, 2025 at 4:16 pm #16607460
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. This is very strange, as I can see the credits without issues. I can't remove a website WPML key from under your account; only you can (from here: https://wpml.org/account/sites), but what I can do if you want is I can move all the credits (or a part of them) that you have available to this exact website: staging31.shop.sunbeamsystem.com I think that will help you move forward and start the translation. Please let me know if you want me to do that.
January 17, 2025 at 7:35 pm #16608036
joelt-18	Yes please move all of the credits to this website staging31.shop.sunbeamsystem.com
January 17, 2025 at 11:07 pm #16608438
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Thank you for the confirmation. Can you please go now to the backend of this site (staging31.shop.sunbeamsystem.com) > WPML > Translation Management > Tools > and let me know if, on the top-left area, you see the credits assigned to the site? They should be there now. I will be waiting for your response.
January 18, 2025 at 12:19 pm #16609018
joelt-18	The credits are now shown on this site yes
January 18, 2025 at 12:31 pm #16609040
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for the update! I’m glad to hear that the issue has been resolved. Please feel free to open a new ticket for each unique issue whenever you need assistance with WPML. For now, could you please mark this ticket as resolved? Additionally, if you have a moment, I would appreciate it if you could leave a review of our interaction. Have a wonderful rest of your day and good luck with your project! Best regards, Mihai