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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 4 months, 3 weeks ago.

Assisted by: Andrey.

Author Posts
July 9, 2024 at 6:13 pm #15922518

Manuel Beck

Background of the issue:
I am trying to update a plugin on my WordPress site. When I update a plugin, I see no messages appearing during the plugin update. This issue occurs only when WPML is enabled. I tested it by only activating WPML and WooCommerce. The issue can be seen at hidden link.

Symptoms:
I see no messages during a plugin update, only a blank area. After the update is finished, I see the messages.

Questions:
Why do I see no update status messages during a plugin update when WPML is enabled?
How can I ensure that update status messages appear during the plugin update process?

July 9, 2024 at 7:45 pm #15922969

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Could you please upload a few screenshots showing the issue?

I tested it by only activating WPML and WooCommerce.

Is the same problem in that case?

I suggest also activating debug.log and checking the log during the plugin update. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

Add

define('WP_DEBUG_DISPLAY', false);

To enable the error logging to a file on the server, you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

The errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let me know what you see after the debug mode has been enabled.

July 12, 2024 at 12:25 pm #15942442

Manuel Beck

Hi, thanks for your instructions.

It turned out, that the hoster is the root of the problem.

Thanks for your support 🙂

Regards, Manuel