Import customer data

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Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: Not WPML issue

This topic contains 5 replies, has 0 voices.

Last updated by Bruno Kos 2 days, 11 hours ago.

Assisted by: Bruno Kos.

Author	Posts
February 18, 2025 at 10:35 am #16718003
soohoK	Background of the issue: I want to import customer data from my current online store (using Shopware) into WordPress using a CSV or Excel file. I tried importing customer data CSV file with 'Tool' -> 'Import users and customers from CSV', but I got an error message. Symptoms: I got an error message when trying to import customer data CSV file using 'Tool' -> 'Import users and customers from CSV'. Questions: Is it possible to import customer data from Shopware into WordPress using a CSV or Excel file? Do I need to install a paid plugin to solve the import issue? If so, which one should I use?
February 18, 2025 at 2:21 pm #16719550
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Can you tell me if this happens if WPML is deactivated? As I see no mention of WPML in your ticket description. Regards, Bruno Kos
February 19, 2025 at 8:42 am #16722729
soohoK	I think WPML is activated. The screenshot (01-1) below shows that 'WPML All Import' and 'WPML Export and Import' is installed and active. However we did't buy plugin 'Import Pro Package' with 'Users'. Should I buy and install this plugin? Or is there a specific format required for the customer data CSV file to import it?
February 19, 2025 at 10:11 am #16723523
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I got an error message when trying to import customer data CSV Can you check if happens when WPML Multilingual CMS is deactivated? As for the other plugin, I can't comment its features as we are not its developers.
February 19, 2025 at 11:00 am #16723675
soohoK	I checked deactivated WPML Multilingual CMS and import CSV file(costom list data) , but I got this message.
February 19, 2025 at 12:53 pm #16724523
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	I see that the errors occur regardless of whether WPML is activated, which suggests this is not an issue related to WPML support. Just to clarify, you're using a specific plugin to import users, correct? If so, I recommend reaching out to their support team for further assistance.