Issue with Elementor Editor After Updating WPML and Elementor

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was updating WPML to version 4.6.15 and Elementor to version 3.26, following the recommended update procedure. After the update, the Elementor editor stopped loading.

Solution:
We recommended enabling debugging on the client's site to identify any errors causing the issue. The debugging process involves:
1. Enabling the WPML debugging feature, as detailed in our documentation: https://wpml.org/documentation/support/debugging-wpml/
2. Attempting to open the Elementor editor again to ensure that any errors are logged in the debug.log file located in the wp-content directory.
3. Sharing the errors from the debug log with us for further analysis.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by carlosA-49 1 week ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
December 17, 2024 at 3:46 pm #16522615
carlosA-49	Background of the issue: I was trying to update WPML to version 4.6.15 and Elementor to version 3.26 following the recommended update procedure to ensure compatibility. The issue can be seen on the page: hidden link Symptoms: After updating Elementor, the Elementor editor stopped working and does not load at all. Questions: How can I resolve the issue with the Elementor editor not loading after the update? Do you need further details to troubleshoot this issue?
December 18, 2024 at 12:22 pm #16525901
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Before proceeding further, can you enable debugging in your site? See https://wpml.org/documentation/support/debugging-wpml/ for details. Once enabled, retry to open the Elementor, so the errors are logged in debug.log file in wp-content directory. You can then either share the latest errors by copying from the debug log or can upload the file somewhere and share the link. Please let me know and I'll try my best to further help you on the matter. Regards.
December 19, 2024 at 5:10 pm #16531248
carlosA-49	Thank you! After enabling the debug log as you suggested, I found that the issue originated from my WordPress theme. I am already working with the theme's support team to resolve the conflict with Elementor. Thanks again for your help!