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[Escalated to 2nd Tier] Markers Erased/Not applied When Pasting Text in New ATE

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Supporter timezone: Europe/Madrid (GMT+01:00)

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This topic contains 8 replies, has 2 voices.

Last updated by Jorge Rodriguez 6 days, 12 hours ago.

Assisted by: Marcel.

Author Posts
July 25, 2024 at 10:16 am #16002825

Jorge Rodriguez

2) Is there a way to prevent markers from being erased when pasting text in the new ATE (it was possible in the old version)

4) Why does copying the original text sometimes not apply the markers in the new ATE?
July 25, 2024 at 10:18 am #16002831

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

As mentioned in the main ticket, our developers want to examine these two questions in detail.

Could you please provide a screenshot or screen recording showing these issues so we can reproduce them?

Thank you!

Best regards,
Marcel
July 25, 2024 at 11:44 am #16003329

Jorge Rodriguez

Hello Marcel,

Here a video that explains question 2 hidden link

I do not seem to be able to reproduce the question 4 now (it happened randomly before). I will share it if I manage to reproduce it

Thanks
July 26, 2024 at 12:16 pm #16008591

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

thank you! After consulting with our ATE development team, we have created a development task to investigate this matter further.

Best regards,
Marcel
July 28, 2024 at 8:54 pm #16012611

Jorge Rodriguez

Sending debug info
November 20, 2024 at 12:59 pm #16424748

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

The changes have been implemented and successfully pushed to production.

Best regards,
Marcel
November 21, 2024 at 9:37 am #16428112

Jorge Rodriguez

Hello Marcel,

Thanks, should we be able to see the fix on our site already or once we get the new plugin update?
November 21, 2024 at 10:07 am #16428257

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

The ATE editor is independent of the WPML plugin update. Reactivating ATE Gen3 will immediately apply the changes.

Best regards,
Marcel
November 21, 2024 at 10:36 am #16428470

Jorge Rodriguez

Thank you Marcel!

2) Not working as it works in Gen2. If you paste a word on top of a marked word, the marker is removed (unless you do not select the whole marked word, but part of it).

3) Random behaviour: Sometimes it does not copy the markers and when selecting a marker all the others are added automatically. However, once the segment is saved and then reopened the markers are gone. Other times it seems to work okay

I have tested this on a sandbox provided for your colleague, as well as our site