We want to create a language for the Portuguese language. Currently, there are 2 options: Portuguese (Brazil) and Portuguese (Portugal), with the language codes '/pt-br/' and '/pt-pt/'.
We'd like to have a language with the language code '/pt/' only. We couldn't succeed in doing it on our own since the content fails to be sent to the translation service.
I read recently in the docs that there's something you need to enable from your side. Can you help us with the issue?
For a custom language to work with automatic translation, you need to perform a language mapping so the automatic system understands which language to translate to.
Hi Christopher.
We're using Smartcat as a translation tool, not automatic translation. So we're sending all the content to the service where it's translated and then synced back to the database.
Even after mapping the language, it seems like wpml has trouble recognizing it as the Portuguese language. Is there anything else I should do in order for it to work?
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Hi Christopher.
I'm sending a screenshot of the language page. Please give me a couple of days to check with the content team. It looks like some progress is made. I want to check that out before continuing with access on site.
This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.
As I can see in the screenshot you provided, the Portuguese language code on the website is "pt", and you want it to be received as "pt-pt" in Smartcat.
So I added the needed mapping from "pt" to "pt-PT" and this should solve the issue, please try to resend the jobs again and let me know how it goes.
If you still have an issue sending the pages, please send me a screenshot of the error you see to check it.
