I have setted up a user with the role shop manager. The user has permition to translate conntent. Sometimes when he is trying to translate a product he gets redirected to the translations queue. I have setted up the product to use wpml translation editor for the translations. I would like to inform you that this problem is not always occurring and sometimes I can not regenarate it, but my client says it has happened and he has also send me screenshots. Why is this happening?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your contact.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
This might be expected. Once a translator takes and completes a translation job, the same job can no longer be taken by a second translator. If you want a different translator to edit and review the same translation, you need to resend the content for translation and assign it to that translator.
I can understand that, but the translations were made by only one account/translator. Also sometimes the problem occures when the user creates a translation after he creates a product.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to assist you on this matter.
Please name an example content on which the translator is currently having this issue and provide me temporary admin access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
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I will have to give you access to another account because our customers are currently using the account I have send you to add and edit products and I don't want them to have access to things that might harm the site. Please open a hidden responce so I can provide you with the admin credentials.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
As you can see on WPML > Translation Management > Jobs there are more than 500 jobs currently in progress.
I would like to assist you on this matter, but I would really need an example of the content on which the issue occurs. Please ask the translator on which content I can currently see the issue.
I can see what you are talking about. The issue although is occuring in random products and sometime when translating a new added product. So I can not provide you with the specific product that this is happening. I will update the plugin and come back to you if this happens again.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I can sadly currently not see the issue on the site, not with an existing job and neither with a new test product.
I then created a new Shop Manager account, added the translator role, and tested again, but I still do not see the issue, even when testing 10 different jobs, incl. a newly created product (draft).
I would really need an example.
Could it be that you earlier used the Advanced Translation Editor on the site and then switched to Classic Translation Editor?
I am asking, as it could be that there are still jobs active that use the Advanced Translation Editor and on the ATE Error Log I see "Unable to authenticate".
This should be solved when canceling the affected jobs at WPML > Translation Management > Jobs.
Well, I can't give you an example because myself couldn't reproduce the problem. I only get to see it with screenshots, our customer provided us. Also I can not remember changing the Translation Editor from advanced to classic. It is an old site so I think we didn't change to Advanced Translation Editor ever. For the last part of your answer as you can understand I can not have a person that has very little knowledge about WPML and Woocommerce in general, full access to WPML settings. So I need an answer about why the problem is happening to give our customers a feedback. They said us that it happened recently on Chicago dark blue product. I couldn't reproduce the problem myself even on this product.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I can sadly not investigate the issue if it is not replicable.
If the Shop Manager reports the issue again, try to open the job yourself, and then please log in with the same account and try you recreate the issue.
In case the issue might only occur with the specific user account, then we can investigate further.
