[Resolved] Registered and locked string translation doesn't show on frontend

Hi there,

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or if I can help with the issue quickly.

It looks like the string is generated by the plugin "Site Reviews". I understand that you tried to delete the string and translate it again to no avail. Could you please try editing the string itself in the plugin's settings (you can add a test word to it) and re-translate it and check if it fixes the issue?

Looking forward to hearing back from you.

Hi,

Thank you for contacting the support. I am assigned this ticket and 'll try my best to help you on the matter.

First of all, I see that the "WP Memory Limit" is set to 40M. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

After fixing that, please try again and see if it works.

If it doesn't, then I'll need access to your website admin to check the issue in detail. You can create a separate admin user for this purpose, which can be deleted afterwards.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

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Regards.

Looks like there's a database connection problem (see attached). That I am running into it more often.

However, before this happened, I had rescanned "Site Review" plugins, and translated the strings again. But this doesn't seem to work.

To analyze in more detail, I'll need to check with a minimal setup, where I 'll need to deactivate other plugins and switch to another theme.

Can you please confirm if it is OK to do on this site?

Thank you for confirming, I was able to find out the cause.

I deactivated all plugins except WPML's, WC, Elementor, WP Bakery, Konte Addons, Site Reviews (main plugin) and used current Konte child theme.

In this case, I saw that default WC message was appearing in Greek and when I translated the product, its English translation appeared correctly. I took this product hidden link and hidden link (English) as test.

While wondering how are you displaying that string from Site Reviews, I enabled WPCode Lite plugin and your string appeared correctly in Greek, as well as, in English (on English translation).

So if I deactivate WPCode Lite plugin, string from Site Reviews does not appear. This means, you are displaying (overriding perhaps) the default string with custom code.

There are several custom code snippets active, which are set to "Run Everywhere". So I believe something from there is causing the conflict for the original case (i.e. when all plugins are active, you only see English string on Greek page).

I'll advise to go through a detailed investigation by:

- analyzing all of your custom code snippets one-by-one (i.e. disable all, then activate one by one to see the effect).
- and activate rest of the plugins (41 more) one by one and notice where it starts creating the problem.

Yes I know, please go through the steps I mentioned in my previous message.

Unfortunately the said plugin isn't on our compatibility list (https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=Site+Reviews&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search).

I advise you to contact the plugin author and request a compatibility update. WPML offers very useful information for developers aiming to make their themes/plugins compatible. Please see https://wpml.org/documentation/support/ and https://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/ for details.

Theme and plugin authors are welcome to join WPML’s Go Global program, which helps them make their code multilingual ready. Together with WPML’s compatibility team, they can test and confirm that their theme or plugin works with WPML. See https://wpml.org/documentation/support/go-global-program/ for details and you can refer your theme/plugin provider to this as well.