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[Resolved] sam@nexushealthcare.co.uk

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to manually change the links on photo boxes leading to a page, as the option to change the link manually does not appear.
Solution:
1. Add the following XML code to WPML-> Settings-> Custom XML tab:

<wpml-config><shortcodes><shortcode><tag>tek_photocarouse</tag><attributes><attribute>phb_title</attribute><attribute>phb_description</attribute><attribute>phb_button_text</attribute><attribute>phb_box_link</attribute></attributes></shortcode></shortcodes></wpml-config>

2. Edit the page in the default language.
3. Make a minor edit and update it.
4. Edit the translation.
5. Search for the URLs.
6. Translate them and complete the translation.
For more information on registering page builder modules, please check this guide.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

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This topic contains 2 replies, has 0 voices.

Last updated by samC-26 1 month ago.

Assisted by: Osama Mersal.

Author Posts
March 7, 2025 at 2:26 pm #16788975

samC-26

Background of the issue:
I am trying to change the links on photo boxes with buttons leading to a page, but I cannot change the link manually as it does not exist. The issue can be seen on this page: hidden link

Symptoms:
I have no possibility to manually fix the links on the page.

Questions:
How can I manually change the links on the photo boxes?
Why am I unable to change the links manually?
March 9, 2025 at 5:01 pm #16793355

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

Please edit the page's translation using the translation editor and check if you can see the URL.

Best regards,
Osama
March 9, 2025 at 8:47 pm #16793671

samC-26

Hi Osama,

No, there are no URL's visible. I understand the process you are suggesting and normally it's just a case of going in, finding the relevant link and updating it. But this particular element doesn't have a visible link using this method.

March 10, 2025 at 1:40 am #16794033

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
March 11, 2025 at 4:29 pm #16802895

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Sam,

1) Thanks for the access details. I was able to fix the issue by the following steps:

1- Add the following XML code to WPML-> Settings-> Custom XML tab

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>tek_photocarouse</tag>
      <attributes>
        <attribute>phb_title</attribute>
        <attribute>phb_description</attribute>
        <attribute>phb_button_text</attribute>
        <attribute>phb_box_link</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

2- Edit the page in the default language
3- Make a minor edit and update it
4- Edit the translation
5- Search for the URLs (Kindly check the attached screenshot)
6- Translate them and complete the translation

Please translate the URLs and let me know if they are translated correctly on the front end.

Kindly check this guide to know more about registering page builder modules.

2) We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at a time and enables other users to find solutions to their questions faster.

I'll check your other ticket and reply to you there.

Best regards,
Osama

2025-03-11_18-24-20.png
March 13, 2025 at 10:31 am #16811180

samC-26

I am trying to reduce the amount of tickets so will mark this as resolved and take the existing issues to the remaining ticket. Can you please advise me though how I can initiate a live chat instead of opening a ticket? The process is inconsistent and I too would rather only have one ticket, but ideally a live chat to fix my issue there and then.

Thanks for all your help so far!