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This topic contains 6 replies, has 2 voices.

Last updated by Andrey 1 year ago.

Assisted by: Andrey.

Author Posts
October 31, 2023 at 3:58 pm #14702083
jesus-alonsoE

Hi,

Firstly, thank you so much for assisting me with ticket 1698666534 the other day. Unfortunately, I was caught up in a meeting and couldn't respond promptly.

Indeed, I've noticed the text strings in the "string translation" section. However, I'm a bit uncertain about the next steps.

Additionally, I'm facing a similar issue with "ws-forms." It appears for translation, but without an ID, which prevents me from changing the form's language. ( ws_form id="7" )

Tell us what you are trying to do?
I'm attempting to translate the front-end element of the nectar_flip_box using the translation interface.

What is the link to your site?
[nectar_flip_box]hidden link
[form]hidden link

Thank you for your continued help!

Best regards,
Íñigo Cuervo

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October 31, 2023 at 9:02 pm #14703897

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

As far as I understood, you are reporting about two different issues.

Could you explain how you added ws_form id="7" on the page? Please provide screenshots.

Could you please update your WPML plugin to the latest version 4.6.7, and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed.

I opened a new ticket for your other question. This will also help other users with similar problems find solutions when searching the forum.
https://wpml.org/forums/topic/split-im-attempting-to-translate-the-front-end-element-of-the-nectar_flip_box-using-the-translation-interface/

October 31, 2023 at 10:20 pm #14704163

jesus-alonsoE

Thank you for the swift response!

I apologize for any confusion earlier. Regarding ws-forms, I'm referring to the first screenshot. For each form, we have a language set, but when translating, there doesn't seem to be an option to change the ID (to select the correct form) - only the shortcode name appears.

I'll get right on that update. Thanks for pointing it out!

Best regards.

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November 1, 2023 at 3:49 pm #14708983

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the update. Have you tried searching for the ID in the advanced translation editor? Use the search field in the first screenshot.

November 1, 2023 at 4:42 pm #14709237

jesus-alonsoE

Thank you for your guidance, Andrey.

I just checked, and unfortunately, the ID still doesn't show up in the advanced translation editor.

Screenshot_30.png
November 1, 2023 at 8:13 pm #14711011

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

November 3, 2023 at 4:14 pm #14727189

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the details. You seem to have to translate your form in WPML → String Translation. Please refer to the screenshots. I hope this helps.

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November 6, 2023 at 10:16 am #14736353

jesus-alonsoE

thy