We tested 3 times, and it updated the translated file without the cloudflare, but it didn't updated it with the cloudflare. Without any change in the website, or product. Just changing the cloudflare status and changing the product translation.
Unfortunately we are not able to create another staging site. The other one required a massive job and we had to patch the data base so it worked and even that meant it was partially functional only. We also already removed it as it was already non functional after the tests that damaged most part of the site. Neither me or my colleague are experienced WordPress people at all, I'm sorry. I'm searching for someone here but it's not easy to find trustworthy and capable people with WordPress experience.
About the cloudflare, basically what he told is that he suspects that your plugin is sending so much info, that is capping our 100mb upload limit and probably cloudflare blocks it. (We have the free plan hidden link).
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I see that the staging provided earlier seems no longer available.
I can only troubleshoot the issue, if I have a copy of the site available that is able to be connected to Cloudflare.
We need to run tests and see if the issue persists when testing only with WPML, WooCommerce, and Cloudflare. Also, the site's configuration needs to be reviewed.
The only think I can offer is trying to set up a test site and recreate the issue, but I doubt that this would actually be replicable in a minimal setup. I will give this a try today.
Could you please ask Cloudflare if they have more information about which data is causing the block? Also, did they clarify that upgrading your plan would solve this issue?
As previously mentioned, the staging site was only partially functional, but it allowed us to test the products. However, as we began testing other features, it became increasingly difficult to use. Also, we maybe couldn't replicate the translation problem there because it had no Cloudflare. Since it was no longer practical, we decided to remove it.
I’ve been using your plugin for several years and have always found it reliable until now. Unfortunately, since the new editor was released, we’ve been facing repeated issues. As this is a commercial site, having a stable and functional environment is critical for us.
I’ve sought assistance from my colleague, who is a back-end specialist, but his expertise is close to zero when it comes to WordPress. We’ve already spent a ton of time and effort trying to implement the changes you suggested, yet the problem persists. Additionally, deactivating Cloudflare for testing left us vulnerable to a major DDoS attack, which left our site down for a few more hours, so it’s not an option to keep it disabled.
I kindly ask that you escalate this issue to someone who can provide a faster and more effective solution. Resolving this quickly is important for us to avoid further disruptions. Our site was already down for way too many hours because of this subject.
Thank you for your time and support. I look forward to hearing back with a resolution soon.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The second-tier support added the following:
Generally, the issue seems not to be WPML-related—it is simply that a free Cloudflare plan does not seem sufficient for your use case.
- Please try to enable WPML > Settings > Translate What You Choose and send single jobs or smaller packages of jobs to automatic translation. Confirm if this solves the issue.
- It might be that the blockage occurs due to the size of the post or product that you are trying to translate. While using "Translate What You Choose", create a translation job for a local translator and download the cliffs at WPML > Translation. This lets you see how much data needs to be processed for translation.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
We would like to assist you on this matter, but we can only do this if you cooperate. As you do not wish to provide access to the site and do not wish to set up a new staging site for testing, there is not much we can do at the moment.
We would very likely not even be able to reproduce the issue on a minimal setup, as we do not have any similar reports.
If you disable WPML all the language settings will be removed from the site and your translations will appear in the site's default language.
To avoid this, you would need to deactivate any additional languages, remove the translations, and clean up the site.
I’d like to clarify something: I provided access to our live site on January 5, 2025 (as mentioned in the original ticket at 1:35 pm). When this wasn’t acknowledged, I reminded you again on January 8, 2025, at 6:06 pm. It seems this detail may still have been overlooked.
We’ve been working on this issue for over a month now. During this time, I’ve dedicated significant effort to responding to messages, making adjustments to the site, and even upgrading our servers. Despite this, we haven’t seen meaningful progress or a concrete resolution.
To clarify, we’ve been using Cloudflare since before implementing WPML, and we’ve never encountered any issues until now. This makes it hard to understand why Cloudflare would suddenly be the cause of the problems we’re experiencing.
As this issue is now impacting our business operations, I kindly request that this matter be escalated to someone who can provide a definitive solution. We need to address this promptly to prevent further disruptions.
Thank you for your attention to this matter. I look forward to hearing back with a clear plan of action.
Following up on my previous message, I want to confirm whether the account I provided has been accessed. According to our logs, the account was accessed on January 9th, 2025, at 8:11 pm.
If this wasn’t you or someone from your team, please let me know, and I will create a new account to ensure you have the necessary access.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies, as I must have confused the situation about site access with a different ticket. I hope for your understanding.
In fact, you provided access to the live site earlier on a different ticket.
The issue with this is, that I can not run tests on the live site. I need to disable plugins, switch the theme, maybe enable WP DEBUG, etc. and this should not be done on a live site.
I even took a copy of your site, but it results to be not easy to set up Cloudflare for use on Localhost. I can give this another try today but it would be more efficient if you could provide access to a staging site, that is connected to Cloudflare and has WPML registered.
It might in fact be that the limitation occurs due to your free plan usage on Cloudflare and this is something that we do not have any influence on.
If so, you might need to consider upgrading your account.
I’m currently having trouble finding someone who can assist with setting up a fully functional staging site. While I know several skilled computer engineers, their expertise is primarily focused on app development and backend solutions, rather than WooCommerce sites.
Regarding Cloudflare, I’m on the Business plan, which costs $250 per month, and it offers a max upload size of 200MB per client (up from 100MB). While this is an improvement, the cost is quite steep for us. Additionally, I’m uncertain whether this change will actually resolve the issue we’re facing.
On the topic of Cloudflare, I’d also like to know if there’s any way to definitively confirm if Cloudflare is the root cause of the problem. Have you encountered similar issues with other customers? It seems unusual that this issue would only affect our site, and I’m trying to pinpoint its source.
