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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the button label from The Plus Addons for Elementor is not translating on their bilingual WordPress site, despite having configured all necessary settings and clearing various caches.
Solution:
We recommended that the client temporarily deactivate all plugins except for WPML, Elementor, and The Plus Addons for Elementor. They should then test this configuration by creating a new page and adding only one button to see if the translation issue persists. This step helps in identifying whether the problem is caused by a conflict with other plugins.

The client has reported that the TP-Button is not working while it's used in a carousel; he simply removed it.

If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by Andrey 9 months, 4 weeks ago.

Assisted by: Andrey.

Author Posts
May 14, 2024 at 7:40 pm #15626852

danielA-29

Hello dear customer support.

The site f2f.brainmaketing.ca as been created in French and I installed WPML to translate it in English (f2f.brainmaketing.ca/en).

The site is based on WordPress-Elementor-The Plus Addons.

The button label is a TP-button (The plus addons) is simply not translating. Still in French and all the setting as been made. We try to empty the cache in The Plus Addons - WordPress Cache - WPML Cache as well.

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May 14, 2024 at 8:26 pm #15627041

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Do the same issues occur if you temporarily deactivate all the plugins except WPML, Elementor, and The Plus Addons for Elementor?

Please test this using a new page where you can add only one button.

Let me know how it goes.

May 14, 2024 at 9:08 pm #15627096

danielA-29

Hello Andrey,
Thank you for your quick support. After deactivating all plugins one by one it didn't change the problem. I can grant you access if needed. 🙂

May 15, 2024 at 12:28 pm #15630381

danielA-29

We didn't find the solution. We know that the TP-Button is not working while it's used in a carousel. We simply remove it due to production reason we need to implement.

May 15, 2024 at 12:34 pm #15630437

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback. I am glad that you have found a workaround. Have a nice day!