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Last updated by ingridaK-3 4 hours, 16 minutes ago.
Assisted by: Kor.
Author | Posts |
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November 15, 2024 at 3:19 pm #16409127 | |
ingridaK-3 |
Background of the issue: Symptoms: Questions: |
November 18, 2024 at 6:02 am #16412831 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for contacting us. I've checked your screenshot and I think I know what you're trying to achieve there. Please try using the "Media Translation" plugin as explained in the URL link below and see if it helps https://wpml.org/documentation/getting-started-guide/media-translation/ |
November 19, 2024 at 8:50 am #16418138 | |
ingridaK-3 |
Hello, thank you for your reply and instructions. However, the text next to the logo is not media, it is text. Moreover it shows translation in every page but one (that I screenshotted). How I/you could fix it? What else could/should be done? |
November 19, 2024 at 10:54 am #16418928 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
November 19, 2024 at 11:09 am #16418999 | |
ingridaK-3 |
As I was working with another supporter on another issue, this one was also somehow solved. Thank you! |