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Last updated by ingridaK-3 4 hours, 16 minutes ago.

Assisted by: Kor.

Author Posts
November 15, 2024 at 3:19 pm #16409127

ingridaK-3

Background of the issue:
I am trying to load the page in English at hidden link and expect the logo to be translated to English as it is on other pages.

Symptoms:
The logo is displayed in the original Lithuanian language instead of being translated to English.

Questions:
How to make it show in English as in all other pages?

November 18, 2024 at 6:02 am #16412831

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

I've checked your screenshot and I think I know what you're trying to achieve there.

Please try using the "Media Translation" plugin as explained in the URL link below and see if it helps https://wpml.org/documentation/getting-started-guide/media-translation/

November 19, 2024 at 8:50 am #16418138

ingridaK-3

Hello,

thank you for your reply and instructions. However, the text next to the logo is not media, it is text. Moreover it shows translation in every page but one (that I screenshotted).

How I/you could fix it? What else could/should be done?

November 19, 2024 at 10:54 am #16418928

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

November 19, 2024 at 11:09 am #16418999

ingridaK-3

As I was working with another supporter on another issue, this one was also somehow solved. Thank you!