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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where activating the WPML String Translation plugin caused products to disappear from the WooCommerce product category archives in the secondary language.

Solution:
We found that within WooCommerce > WooCommerce Multilingual > Multicurrency settings, the option "Show only products with custom prices in secondary currency" was enabled. This setting was causing the products to not display because there were no products with manually set prices in the secondary currency. By deactivating this setting, the translated products started to appear correctly in the translated category archives.

If you're experiencing this issue, we recommend checking the Multicurrency settings in WooCommerce Multilingual and ensuring that the "Show only products with custom prices in secondary currency" option is disabled unless you are manually adding prices in the secondary currency for each product.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

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This topic contains 2 replies, has 2 voices.

Last updated by Prosenjit Barman 8 months, 2 weeks ago.

Assisted by: Prosenjit Barman.

Author Posts
March 21, 2024 at 6:58 am

muhammad-sohailR-2

I need bit help related to wpml string translation plugin. It is creating problem with woocommerce. If I activate string translation plugin then products get disapear from Second language

March 21, 2024 at 8:15 am
March 21, 2024 at 8:18 am #15434735

muhammad-sohailR-2

Sure I'll provide the testing site login details as soon as someone is ready to work

March 21, 2024 at 8:45 am #15434928

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,

Here's your ticket. Since solving the issue is urgent for you, I've taken charge of your ticket and have conducted an investigation. I successfully trace the primary cause of the problem.

Within WooCommerce > WooCommerce Multilingual > Multicurrency settings, the "Show only products with custom prices" option was activated (Screenshot: hidden link). This was the root of the issue because there were no products with manually added prices in the secondary currency, resulting in no products being displayed.

Once I deactivated this setting, the translated products began to show up correctly in the translated category archives. Please check this screenshot: hidden link

I hope it helps. Please only enable the option in multicurrency if you;re adding the secondary currency price manually in each product.

Feel free to let me know if there is anything else you need help with. I will be happy to assist.

Best regards,
Prosenjit

March 21, 2024 at 6:43 pm #15438196

muhammad-sohailR-2

Thanks a lot for you help