Unable to update wpml

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Tagged: Account Issues

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 6 days, 23 hours ago.

Assisted by: Bigul.

Author	Posts
November 20, 2024 at 5:26 pm #16425834
Sebastien	Background of the issue: I am trying to create some traduction from French to English in Elementor by duplicating my pages. Elementor is up to date. Symptoms: I can only open Elementor in safe-mode and can't update WPML String traduction and CMS Multilingual. Questions: How can I update WPML String traduction and CMS Multilingual? Why is Elementor only opening in safe-mode?
November 20, 2024 at 9:12 pm #16426547
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. Please follow these steps: 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. 5. Update WPML plugins.
November 20, 2024 at 10:33 pm #16426659
Sebastien	Thank you Andrey for your answer. With your advices, I did the updates. I am up to date now! But I'm still having the same problem, Elementor doesn't load normally, need to enable the safe mode. Thank for your support Benoit New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/elementor-doesnt-load-normally-need-to-enable-the-safe-mode/
November 21, 2024 at 11:06 am #16428588
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Benoit, Thank you for the updates. Please note that I have opened a new ticket for the Elementor doesn't load issue. As per our support policies, we can address only one issue per ticket. This approach helps us serve you better and avoid discussing multiple problems within a single ticket. I will respond to the new ticket shortly. Thank you for your understanding. -- Thanks! Bigul