[Resolved] woo-commerce images are not display after translation

Hello,
Thank you for contacting us

1.- I kindly ask you to share a URL where the issue with the images can be seen.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

3.- Please provide the debug information of the site in the section that appears below this ticket.

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Please don't paste the debug information within the ticket

Kind regards,
Carlos

Hi there,
Thank you for sharing the credentials requested.

The cause of the issue was that the custom field for the category image was incorrectly set. I went to WPML -> Settings -> Custom Term Meta Translation -> Set 'thumbnail_id' to 'Copy'.

Now you need to edit each product category in French and re-save it. It will automatically copy the image to the translated categories. -Don't forget to flush the cache memory once you finish-

Important note: Please go to hidden link and translate the first four (4) rows of slugs.

Can you confirm that the issue was solved?

Hello,

The steps I described won't consume any credits and are a configuration issue, not a translation issue. So I kindly ask you to follow the steps I described to solve the problem.

Let me know if you find any issues with the steps described.

Thank you for following the steps described.

To solve the issue of the missing section I had to register the Elementor element by following this guide: https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/

You can find the XML code for registering the element in WPML -> Settings -> Custom XML Configuration tab:

<wpml-config>
  <elementor-widgets>
    <widget name="woocommerce-products">
      <fields>
        <field>query_include</field>
        <field>query_include_term_ids</field>
        <field>query_exclude</field>
        <field>query_exclude_ids</field>
        <field>rows</field>
        <field>products_related_products_title_text</field>
        <field>products_upsells_title_text</field>
        <field>products_cross_sells_title_text</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

Then only step that needs to be done is to update the translated versions of the homepage so the changes can take effect. You can manually or automatically translate the homepage.