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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the WooCommerce Account page not functioning correctly in a second language.
Solution:
1. We navigated to WooCommerce -> Settings -> Advanced and changed the endpoints to English.
2. We then proceeded to WPML -> String Translation and deleted the strings from the wp-endpoints domain.
3. This allowed the English endpoints to be registered for translation. We added a few German translations to test, and the account tabs began working for the tested pages.
4. The client was advised to set up their Elementor template as it was before, and if the issue persisted, to contact us for further troubleshooting.

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This topic contains 5 replies, has 2 voices.

Last updated by Lauren 1 year, 1 month ago.

Assisted by: Lauren.

Author Posts
February 29, 2024 at 1:58 pm

timC-34

WooCommerce Account page not working in second language

February 29, 2024 at 3:33 pm
February 29, 2024 at 5:01 pm #15359822

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks for your patience while I continued troubleshooting. The issue seemed to come from the fact that the WooCommerce Endpoints were in German. I went to WooCommerce -> Settings -> Advanced and changed the endpoints to English. I then went to WPML -> String Translation and deleted the strings from the wp-endpoints domain.

After that, the English endpoints got registered for translation. I added a few german translations just to test, and you can see the account tabs working now for the ones that I tested:
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You can now set up your Elementor template how you had it before and it should work. If not, let me know and I will further troubleshoot.

March 1, 2024 at 10:25 am #15362221

timC-34

Hi Lauren,

thanks for getting back.
Now it actually works on both languages. And also the lost password page is working.
Thanks for your help.

But I discovered one thing:
First there were only the english endpoints in WooCommerce Multilingual URLs. But now there are a few more. What should I do with them? Can I delete them with the String translator? You can see them in the image.

Bildschirmfoto 2024-03-01 um 11.20.37.png
March 1, 2024 at 6:08 pm #15364489

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

You can delete the untranslated ones from string translation if you like, but if everything is working as expected, I don't think it's required to delete them. So that is up to you. Glad to hear the original issue is resolved with the changes.

Please let me know if you need any further assistance and I will be happy to help.

March 3, 2024 at 6:56 am #15366337

timC-34

Hi Lauren,

I saw yesterday that the cart and checkout pages are not translated anymore.
I tried to translate them, but it isn't working.

I even tried to add the missing translations via WooCommerce Multilingual & Multicurrency --> Status --> WooCommerce Store Pages.
But after I click the button. It still says, that the pages are missing.

Before it worked well.
Could you please check that?

March 5, 2024 at 5:37 pm #15375967

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

When I logged in to your site and viewed the list of Pages, I could see that there were no translations for the checkout and cart pages. I duplicated both pages and now they should be working as expected.

Please let me know if you need any further assistance and I will be happy to help.

March 8, 2024 at 11:00 am #15388682

timC-34

Thank you. Now it works fine.