Wordpress cannot communicate with WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with WPML not communicating with WordPress, and you are concerned about losing French content when updating or downloading new plugins.
Solution:
If you're facing these issues, we recommend you try the following steps:
1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'.
2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'.
3. Complete the site key wizard in your WPML account and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account.
Read more about moving to a production site

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 7 replies, has 1 voice.

Last updated by Andrey 2 weeks, 1 day ago.

Assisted by: Andrey.

Author	Posts
April 8, 2025 at 10:15 pm #16911073
leslieV	Background of the issue: I am trying to ensure that the French language functionality on my WordPress site, hidden link, is working properly. I am concerned about losing the French content if I replace current plugins. Symptoms: WordPress cannot communicate with WPML, and I am unable to perform updates. The French language is not working today. Questions: How can I resolve the communication issue between WordPress and WPML? What steps should I take to ensure I don't lose the French content when updating or downloading new plugins?
April 8, 2025 at 10:17 pm #16911075
leslieV	Note, I cannot update the plugins, it fails to connect to WPML.
April 8, 2025 at 10:18 pm #16911076
leslieV	Also note: site has 128 MB memory, but WPML reports it doesn't. Checked with host; it has 128.
April 9, 2025 at 1:04 pm #16913857
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Have you attempted to increase the PHP memory limit to see if the issue persists? Please upload screenshots that illustrate the problem. Does the same issue happen if you temporarily deactivate all plugins except WPML? Before making any changes, please ensure that you back up your database first.
April 9, 2025 at 1:31 pm #16914077
leslieV	Here is a screen shot of what we are seeing. We've checked with rebel.com and they have confirmed 128 MB memory.
April 9, 2025 at 1:34 pm #16914137
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Can you try the following steps? 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Finally, copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production
April 9, 2025 at 3:19 pm #16914859
leslieV	Did that and now WordPress is talking to WPML, was able to update the plugins, thank you! One problem still, which maybe you could provide some guidance on. The French side is still not accessible, so we must have the settings wrong. Any tips? New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-the-french-side-is-still-not-accessible/
April 9, 2025 at 5:49 pm #16915469
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I'm glad to hear that it's working! I'll do my best to assist you. I've opened a new ticket to address your new question. This will also help other users with similar issues find solutions when searching the forum. You can find my response here: https://wpml.org/forums/topic/split-the-french-side-is-still-not-accessible/.