WPML plugin update translates my pages

This thread is resolved. Here is a description of the problem and solution.

Problem:
After updating the WPML plugin, new English translations were automatically created for French pages, despite the source language being English and the 'automatic translation' option being disabled.
Solution:
We recommend checking the WPML troubleshooting options available at WPML Troubleshooting Options. If the issue persists, we are happy to investigate further by accessing your site with an admin account.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML Support Forum.

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Tagged: Documentation request

This topic contains 3 replies, has 1 voice.

Last updated by Marcel 2 weeks ago.

Assisted by: Marcel.

Author	Posts
April 1, 2025 at 3:11 pm #16883617
marieA-12	Background of the issue: After the last WPML plugin update, I noticed that all my French (FR) pages have been translated to English (EN), resulting in four new EN translated pages per FR page. Our source language is EN, so these new translations are unnecessary. I have already disabled the 'automatic translation' option in WPML settings. Here is a link to a page where the issue can be seen: hidden link. Symptoms: The WPML plugin update is creating new English translations for my French pages, even though the source language is English and automatic translation is disabled. Questions: Why are new English translations being created for my French pages after the WPML update? How can I stop WPML from creating new translations when the plugin is updated?
April 1, 2025 at 4:17 pm #16883892
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates handles your ticket, I will provide you with initial debugging steps. Could you please provide a screenshot that shows the issue? As you may already know, you can disable automatic translation in the WPML → Translation Management section. If there are any pending automatic translations, you can cancel them by going to WPML → Settings → Troubleshooting, and then clicking on "Cancel in-progress automatic jobs"
April 2, 2025 at 6:14 am #16885368
marieA-12	Hello, Thank you for your prompt response. Attached are the files detailing the issues. Do you have any solutions for this? Also I'm not able to find troubleshooting section within WPML settings Thanks,
April 4, 2025 at 10:58 am #16897071
Marcel WPML Supporter since 02/2019 Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, You can find the available troubleshooting options here: https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-wpml If needed, we’re happy to take a closer look at your site using an admin account. Just let me know if you'd like us to proceed with that. Best regards, Marcel