[Escalated to WPML Developers team] 404 Sitemap URLs

Hi,

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please ensure that you are following our instructions at the following link on how to work with WPML and the Yoast SEO plugin?

https://wpml.org/documentation/related-projects/using-wordpress-seo-with-wpml/

It is important to know that we have a bridge plugin called WPML SEO that you must install when working with the Yoast plugin. I can see that it is not active on your site.

Regards,
Itamar.

Hello,

Thank you for the updates. Please deactivate Redirection and Loco Translate plugins after a site backup. Then resave the permalinks from Settings>>Permalinks and make sure the bug is existing or not.

If the issue exists, please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking.

Please refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

Hello,

I had detailed testing on my local copy and the issue is not reproducible with default themes like(2020 or 2021). So it looks like a compatibility issue with your custom theme. So may we will support limitations here because of the custom theme - https://wpml.org/purchase/support-policy/

I will consult about this with our second-tier team for an expert opinion and get back to you as early as possible. Please wait.

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Thanks!

Bigul

Hello,

The issue is escalated to our developers for further debugging and fixing. But we have a workaround for the time being. Please try the following steps after a full site backup and make sure the issue is existing or not.

1) Open the functions.php file of your site
2) Add the following code to the bottom of the file and save the changes

add_action('pre_get_posts', function ($query){
		if ($query->is_main_query() && !is_admin() && $query->get('name') && $query->get('post_type')) {
			$attachment = get_page_by_path($query->get('name'), OBJECT, $query->get('post_type'));
			if (is_object($attachment) && $attachment->post_type === 'attachment' ) {
				$attachment_id = apply_filters( 'wpml_object_id', $attachment->ID, 'attachment' );
				unset($query->query_vars['name']);
				$query->is_attachment = true;
				$query->set('post_type', 'attachment');
				$query->set('attachment_id', $attachment_id);
				$query->set('p', $attachment_id);
			}
		}
		return $query;
	});

3) Visit Settings>>Permalinks, resave the settings

We will get back to you soon when we have an update from our developers on this. Please wait.

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Thanks!

Bigul

Hello,

Thank you for the feedback. Happy to know you are getting the expected results now. We will get back to you as soon as possible when we have any updates from our developers on this. Please wait.

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Thanks!

Bigul