A page that has been translated from German into English doesn't show up anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that a page translated from German into English was not displaying the updated content.

Solution:
We reviewed the issue and found that the translations had not been saved. We saved the translations for the client. We then asked the client to check if the English version of the page now reflects the updated version.

If you're experiencing a similar issue where your translated content is not showing up, please ensure that you have saved the translations. If this solution doesn't seem relevant to your problem, feel free to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 2 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author	Posts
January 4, 2024 at 4:01 pm #15152231
thomasH-136	I had this before: A page that has been translated from German into English doesn't show up anymore.
January 4, 2024 at 4:13 pm #15152255
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
January 9, 2024 at 5:10 pm #15166001
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked and I noticed that you've not saved the translations. So I've done it for you and could you please check and see if it's the updated version? hidden link
January 12, 2024 at 1:52 pm #15179476
thomasH-136	I Kor, Well, it wasn't the translated version, but never mind. I just translated it again. I'm just hoping these disappearing translations will be the exception rather than the rule. Kind Regards Joy