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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to activate the pay-as-you-go subscription for your website but encountered an error stating: 'An error occurred when confirming the subscription: Your account has debt.'
Solution:
To resolve this issue, you need to clear the outstanding debt. You can pay the debt using the provided link.
Please try activating your subscription again after the payment is processed. If the problem persists or if this solution does not apply to your situation, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you still need help, please do not hesitate to open a new support ticket. We highly recommend visiting our support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 6 months, 4 weeks ago.

Assisted by: Noman.

Author Posts
May 5, 2024 at 12:46 pm #15594304

giladT

I try acivate pay-as-go for this website and got error: An error occurred when confirming the subscription: Your account has debt

May 5, 2024 at 4:21 pm #15594500

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. You should be able to activate the pay-as-you-go subscription once the debt is paid. You may pay it via this link: hidden link

Please let me know if this resolves your issue or if you need further assistance with this issue.

Thank you

May 6, 2024 at 7:09 am #15595236

giladT

Done, payed.

This dept was about what website?

May 6, 2024 at 11:10 am #15596817

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for paying it. The debt was for this website: hidden link

Here is a doc for more details:
https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you