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Supporter timezone: Asia/Yerevan (GMT+04:00)

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This topic contains 17 replies, has 2 voices.

Last updated by Christopher Amirian 7 months, 1 week ago.

Assisted by: Christopher Amirian.

Author Posts
March 11, 2024 at 9:42 am #15393953

dariod-33

I would like to update you on the troubleshooting activity I have done with the BeTheme support team regarding the issue of WPML damaging the CSS instructions on the page translated from English to Italian. The BeTheme team has found that the new version of WPML truncates classes if they are too long, and BeTheme uses very long class names and many classes in the CLASS attribute of HTML tags. You should contact the BeTheme team and collaborate to resolve this issue, otherwise, you risk creating problems for all sites that use both that theme and your plugin.

March 11, 2024 at 10:15 am #15394120

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

The chat was disconnected, I turned the chat to a ticket so we can continue here.

I'd appreciate it if you can get back to us when the issue is replicated on a clean installation below:

hidden link

Thank you.

March 11, 2024 at 10:16 am #15394121

dariod-33

I installed bethem but I nedd also to import my media library to reproduce the problem

March 11, 2024 at 10:23 am #15394131

dariod-33

Can you please gimme the possibility to upload by FTP the media from my library? Otherwise I cannot recreate the issue.

March 11, 2024 at 10:28 am #15394142

dariod-33

OK I will try to do that by WP File Manager plugin. IT will need some time.

March 11, 2024 at 11:01 am #15394389

dariod-33

BeTheme asks me to register. I told you: it is not a free theme. There is no way I can use it on a sandbox. Can you please contact BeThem development theme? It will be faster. They already know which is the problem and why WPML broke my site.

March 11, 2024 at 11:24 am #15394618

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

No worries, I have found an internal report about the same issue and it seems that our compatibility team already contacted BeTheme developers.

I will inform you here if I have more news.

Just to be on the same page this is a structural matter that will affect many other aspects of the plugin so a solution will not be the one the BeTheme developer mentioned and it needs more investigation and it might take time for sure.

Thanks.

March 11, 2024 at 11:28 am #15394630

dariod-33

Thank you. I'm glad you're working on it. I am a little worried by the fact that what those at BeTheme support said and what you are now confirming to me, the issue is structural and will certainly require delicate action to implement. I suspect that this will delay the publication of the Italian version of the site. Since we have to publish on March 15th anyway, is there a way to temporarily deactivate the Italian version without losing everything we've done so far?

March 11, 2024 at 12:49 pm #15395185

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

It is possible to set a language to hidden if needed:

https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/

Thanks

March 11, 2024 at 12:51 pm #15395188

dariod-33

Good. Thank you. Great option.

March 12, 2024 at 8:34 am #15398075

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

You're welcome.

March 18, 2024 at 8:47 am #15419609

dariod-33

HI. Any news? I have to publish the site by the end of March but currently I can only do that in English, because of the project at issue. Do you know if your team and the Betheme team did progress in fixing the problem?

March 18, 2024 at 12:53 pm #15421019

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I checked the report and currently, the issue is communicated with BeTheme and we are waiting for a reply.

I do not think the process will be that easy and fast just so you have an expectation here.

I will inform if there is an update that I can share for sure.

Thank you.

March 18, 2024 at 1:31 pm #15421368

dariod-33

My understanding is that WPML is truncating long CSS classes. Is anything you can do to avoid that? There are more than one million sites based on Betheme. It is also your interest to fix that asap. Is anything I can do by PHP or jQuery to building a workaround?

March 18, 2024 at 1:44 pm #15421478

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

There is no workaround at the moment.

As mentioned we are in communication to find a solution, as mentioned if there is an update or a workaround I will be more than happy to share asap.

Thank you 🙂