[Closed] cart

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) We could help you fix the cart issue. Please let me know if you use any custom cart templates or plugins.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

3) If you still wish to initiate a refund, please visit our refunds page. (https://wpml.org/purchase/refunds/)

Best regards,
Osama

Hi,

Thanks for your update. It could be a compatibility issue because the "AMELIA" plugin is not officially compatible with WPML. Kindly check our compatibility list here. (https://wpml.org/plugin/)

Please log in to this sandbox site and upload the "AMELIA" plugin. (hidden link)

After that, please create a test product and translate it to replicate the issue. If the issue is replicable, please let me know the steps to reproduce it.

Thanks for your cooperation

Best regards,
Osama

Hi,

I checked the cart page and was able to see the cart correctly in all languages. Kindly check the following URLs.

EN: hidden link
LT: hidden link
RU: hidden link

Please let me know if the cart works as expected in all languages.

Thanks,
Osama

Hi,

Please let us focus on the sandbox site. Do you see the appointment info on the cart page? (hidden link)

Thanks,
Osama

Hi,

Thanks for your update. So the issue is not replicable on the sandbox site. By following these steps, could you please check if the issue persists in a minimal environment on your site?

1- Deactivate all the plugins except the active plugins on the sandbox.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

Best regards,
Osama

Hi,

Thanks for your update. Please activate your theme and plugins one by one and check the cart after each activation to know which plugin causes the issue.

Thanks,
Osama