Duplicate properties issue

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Bug

This topic contains 8 replies, has 2 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author	Posts
June 27, 2024 at 3:01 pm #15845044
abhT	Background of the issue: I am trying to duplicate all the information when adding a new property. However, I discovered that when I try to duplicate it into Arabic and other languages, some custom fields and other things do not get duplicated. URL: hidden link Symptoms: When duplicating a property into Arabic, some custom fields and other information do not get duplicated. Questions: Why are some custom fields and other information not getting duplicated when I duplicate a property into Arabic? How can I ensure all information is duplicated correctly when adding a new property in Arabic?
June 27, 2024 at 3:34 pm #15845256
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please make sure the translation preference is set for these custom fields. We can check it from WPML>>Settings>>Custom Fields - hidden link We can search the fields by their field ID there. So search for the fields having issues and verify the field's translation preference is set as Copy or Translate. Refer to the following documentation for more details. https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ -- Thanks! Bigul
June 27, 2024 at 5:26 pm #15845751
abhT	Thank you for your assistance! I am unable to copy this part. I have tried many times, but it didn't work. I have to add it manually for each property in every language. Could you advise me?
June 27, 2024 at 5:36 pm #15845783
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. A couple of requests for tracking this. 1) Please share the URL of a couple of posts having the issue 2) Please fill the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
June 28, 2024 at 9:31 am #15850770
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details and login information. I created a private Property post for testing and the issue is reproducible. The result is same after setting property_agent field as Copy via WPML language configuration. Because it is set as Translate by the theme author via wpml-config.xml. Please check the attached images for more details. hidden link This looks like a compatibility issue. Therefore I have created a test site in our Sandbox Server for further debugging of this bug. Because reproducing the issues in a fresh/minimal installation will help us a lot in debugging and also we can troubleshoot the issue without affecting your sites. Please try the following steps and make sure the bug is existing or is not on the sandbox site. 1) Click this URL to visit the Sandbox site backend - hidden link 2) Install & Configure WpResidence theme like your live site 3) Configure WPML like your live site 4) Create a Property post and set the agent fields as Copy 5) Duplicate the post to Arabic -- Thanks! Bigul
June 28, 2024 at 1:48 pm #15852435
abhT	I have already done on sandbox, but the issue still exists. Could you please check the sandbox link?
June 28, 2024 at 5:23 pm #15853587
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for reproducing the issue on the sandbox site. I will consult with our compatibility team for an expert opinion and get back to you as soon as possible. Please wait. -- Thanks! Bigul
June 30, 2024 at 9:21 am #15861898
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, The ticket is escalated to our compatibility team for further debugging. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
July 3, 2024 at 10:08 am #15883060
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We are getting the expected results on the sandbox site after the following changing the code. 1) Go to /wp-content/plugins/wpresidence-core/post-types/ folder 2) Open the property.php file for edit 3) Scroll down to line 608 and make the following change From $picked_agent = get_post_meta($mypost, 'property_agent', true); To $picked_agent = get_post_meta($mypost, 'property_agent', true); $picked_agent = apply_filters('wpml_object_id', $picked_agent, 'estate_agent', true); But this requires further debugging. But our developers are getting file missing errors related to WpResidence theme. So one request. Please upload and install the WpResidence theme and its plugins files correctly in Sandbox site. You can switch to default theme and delete the WpResidence theme before uploading the fresh one. -- Thanks! Bigul

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