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This topic contains 8 replies, has 0 voices.

Last updated by Greg Wilding 4 days, 19 hours ago.

Assisted by: Mihai Apetrei.

Author Posts
November 5, 2024 at 5:31 pm #16368572

Greg Wilding

Background of the issue:
We are developing a site and using WPML for translations. Most of our website is translated.

Symptoms:
WPML is indicating that we need 150,000 credits to complete a few pages.

Questions:
Why is WPML asking for 150,000 credits to translate a few pages?
What might be causing this discrepancy in the credit requirement?

November 6, 2024 at 9:31 pm #16374762

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

When using the "Translate everything automatically" option, WPML will try to translate every piece of content it can find on the website. There's a chance many parts of content on the site you will not even want to translate, or they might not be ready for translation.

My recommendation is to use the "Translate what you choose" option (you can switch between these two options inside WPML > Settings) because it gives you full control over the exact content that you are sending for translation.

When you select multiple pages inside WPML > Translation Management, WPML will show you an estimate of the number of credits required. If you are using a lot of content inside the page, if you are using plugins that add a lot of metadata inside the page, or if you translate in many languages, then these could be a few reasons why you will see a bigger amount of credits required.

I hope that you will find this information helpful.

Mihai Apetrei

November 7, 2024 at 3:40 pm #16378838
Greg Wilding

Thanks i'll try this but something else which is strange is. Our homepage doesnt show any translations... however as you can see from attachment they have been translated but even more strange is shwne I go to homepage page it wants me to translate again.

New threads created by Mihai Apetrei and linked to this one are listed below:

https://wpml.org/forums/topic/split-existing-translations/

Screenshot 2024-11-07 at 15.39.29.png
November 7, 2024 at 3:47 pm #16378882

Greg Wilding

I've manually translated but it still is saying Home page is translated but when i click edit page it shows the following: see attached image

Screenshot 2024-11-07 at 15.45.15.png
November 7, 2024 at 9:07 pm #16380056

Greg Wilding

If i go to WPML > Translations

I get the following.

When I click Review it just keeps spinning and spinning and nothing. 🙁

Screenshot 2024-11-07 at 21.05.47.png
November 8, 2024 at 11:34 pm #16383679

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there, and thank you for the updates.

Can you please send a screenshot of this area: WPML > Support > Advanced Translation Editor > Error Log?

Or copy all of the errors you see there (if there are any) and share them with us through a site like pastebin.com. Then, share the link here with us (only you and us will see the URL you are sharing).

Thank you!

Mihai

November 8, 2024 at 11:41 pm #16383684

Greg Wilding

hidden link

I had to upload a PDF as image was so large.

November 10, 2024 at 12:18 am #16384937

Greg Wilding

Can you please check PDF on link I sent as it will expire very shortly

November 11, 2024 at 11:56 pm #16390509

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Thank you for the screenshot and for your amazing patience.

Per our Support Policy, we can handle only one problem per ticket.

Continuing with one issue per ticket helps supporters focus on one problem at once and enables other users to find solutions to their questions faster.

So I am converting this last issue that you mentioned to a new separate ticket where I am going to ask for site credentials so that I can dig a little depeer on that matter.

This is the new ticket:
https://wpml.org/forums/topic/split-existing-translations/

Can you please mark this current ticket as resolved?

Thank you very much for your understanding and cooperation.

Mihai

November 12, 2024 at 12:01 am #16390514

Greg Wilding

It's all the same issue but ok i'll close.