fatal error

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	-
-	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	13:00 – 16:00	-

Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 0 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 week, 2 days ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 9, 2025 at 1:42 pm #16914170
olafM-7	Background of the issue: I am trying to update the WPML sitepress-multilingual-cms plugin on my site hidden link. Symptoms: I encountered a fatal error during the update process. Questions: How can I resolve the fatal error when updating the WPML plugin?
April 9, 2025 at 2:28 pm #16914397
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link
April 9, 2025 at 3:00 pm #16914697
olafM-7	Tell me, please, if the sequence of updating plugins is important: a. why do you not mention that in the email-newsletter you sent? b. why do I not find any entry regarding this in your support database? c. is it safer to update WPML-plugins via «install new -> commercial» instead of clicking the regular WordPress updates tab? Thank you!
April 9, 2025 at 4:18 pm #16915029
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Sure. A: I've already answered that in the chat: "The order should not be relevant when updating plugins, it's a rare bug. I apologize for the inconvenience.". That's why we don't inform that, because it's not a rule. B: Because it's not something that should happen, it's an exception that have been approached few times, or not at all in the Forum. C: It does not make any difference. It's a matter of what you find more suitable and practical Please let me know about the access, which I've already asked for in my last message. Please refer to it. I need your cooperation to be able to help you with the issue. With access, I can make tests and find a way to safely update WPML 🙂