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Tagged: Bug
This topic contains 18 replies, has 3 voices.
Last updated by Christopher Amirian 1 year, 2 months ago.
Assisted by: Mateus Getulio.
Author | Posts |
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December 2, 2023 at 8:56 am #14976889 | |
robertH-62 |
I can not translate Please help New threads created by Mateus Getulio and linked to this one are listed below: https://wpml.org/forums/topic/split-wp-memory-shows-warning-even-though-128mb-is-apploed/ |
December 2, 2023 at 6:08 pm #14978483 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hi, Please go to Users > All Users, and make sure that all the user accounts have the following: - First name In some cases, if any of the above is missing, it can cause issues with the WPML translators and shows the error you shared. Once that is done, please check again if the issue is resolved. |
December 2, 2023 at 6:35 pm #14978509 | |
robertH-62 |
No everything is fine |
December 2, 2023 at 9:23 pm #14978785 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of site files and database before providing us access. Please, let me know if you need any additional details. Have a nice day. |
December 4, 2023 at 1:04 pm #14987027 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, Thank you for providing us with those details. I checked it and there was a username without a name applied to it. Please check the screenshot in the private reply above. I went ahead and added a name and saved it. I purged the cache and now when I go to the basket queue I no longer see the warning. Please test it again. With regard to the memory limit, given our policy of keeping one issue per ticket, I created a split of this ticket and addressed this issue in there: https://wpml.org/forums/topic/split-wp-memory-shows-warning-even-though-128mb-is-apploed/ Finally, regarding the basket icon, it is showing because you sent those strings for translation in Translation Management. For the icon to change, please go to WPML -> Translation Management -> Translation Basket. You'll see 'Search for products' in there waiting for you to send it for translation or clear it from the basket. Please let us know if we can assist you further. Kind regards, Mateus |
December 4, 2023 at 8:31 pm #14991337 | |
robertH-62 |
1. WP memory look OK |
December 4, 2023 at 10:21 pm #14991793 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, I apologize. I double-checked this and ultimately the issue was caused because the user 'polzevo11@gmail.com' didn't have languages pairs applied in WPML -> Translation Management -> Translators. I went ahead and added the language pairs and now the issue is fixed. Please test it again. Thank you, please let us know. |
December 5, 2023 at 6:15 am #14992957 | |
robertH-62 |
Yes work, Dear Iryna Hambros, There are 5 jobs waiting for a translator: From English to French: Link to original docume |
December 5, 2023 at 6:19 am #14992965 | |
robertH-62 |
Empty |
December 5, 2023 at 6:21 am #14992997 | |
robertH-62 |
Email from WP |
December 5, 2023 at 5:58 pm #15001741 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, You can check the pending jobs by going to WPML -> Translation Managements -> Jobs and clicking on status. I can see three jobs still in progress in there, please check the screenshot. You can disable the notification by going to WPML -> Settings -> Translation Notifications -> Notification emails to translators. Please notice that being the translator manager, you'll also receive notifications unless you disable them in the same page by the section 'Notification emails to the translation manager'. Thank you, |
December 6, 2023 at 2:41 am #15003419 | |
robertH-62 |
NO !!! it doesn't work. From basket come to Translate manger - translate, but after translate nothing. There are 5 jobs waiting for a translator: From English to French: Link to original document 382: start translating Link to original document 383: start translating Link to original document 384: start translating Link to original document 385: start translating Link to original document 386: start translating |
December 6, 2023 at 5:01 pm #15010741 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, I apologize but I wasn't able to understand what's incorrect from your last reply. Could you please elaborate a little more on this issue, so I can better understand? E.g. Is there an error message, what are the steps you've tried, etc. Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area. Thank you, please let us know. Mateus |
December 6, 2023 at 5:10 pm #15010797 | |
robertH-62 |
I told you very clearly. String for translate do not come to translate. Only I received email. |
December 6, 2023 at 6:27 pm #15011477 | |
robertH-62 |
I explain everything. |