[Resolved] I have a few bugs that i cant fix manually
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with links not correctly directing to the translated versions of pages in a multilingual WordPress site. Specifically, links within a carousel were incorrectly leading from the Arabic version to the English pages, despite the pages being translated. Solution: We recommended translating the problematic links using the WPML String Translation tool. For links that could not be manually attached within the carousel, we suggested checking the website and adjusting the links directly. Additionally, for navigation menu links, we provided guidance on translating them through the WordPress navigation menu settings. If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Background of the issue:
I have a list of known issues that I'm trying to fix on my website. Here is the link to the page where the issue can be seen: hidden link
Symptoms:
I expected the bugs to be fixed, but they are not fixed.
Thanks for your patience. Here is the ticket and I will escalate this further to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
Thanks for your patience. Our 2nd Tier Support checked and they found out that the issue is isolated to your server for some reason. We tried to import the Website to our local installation and the language switcher worked fine.
Could you clone your Website so another staging site so that we could take another look at it?
I have a limitation with my hostinger account that if I create a staging site it will replace my website. I can't have that happening.
I appreciate everything you're doing to help resolve this but from a customer perspective this is extremely frustrating. I've paid a lot of money for this plugin. It says on your website it is seamless but it has been anything but since installing it. I have paid additionally for the language to be translated, clicked automatic install which should be automatic and do it for me. I spent a lot of time researching the best language switcher to use and this one came out on top.
My hosting company said the only thing it could be is a CDN issue so I disabled it. My website is now slower and still didn't resolve. They have said that there are no issues on their end.
I appreciate that you're saying you've tested it and it is a server issue. My server company, however, is saying it is not their issue. That leaves me, the customer, with a website that isn't fit for purpose.
I've been trying to resolve this issue for two weeks now and I can't continue like this. Can you please escalate this matter to find a solution. I am happy to open dialogue between you and my hosting company if that is an option. I'm not really sure what to do here as I had a deadline for this project that is long gone and at the moment don't feel that I'm any closer to finding a solution and it's incredibly frustrating.
Additionally, I have found this link to an article that you (WPML not you directly) wrote that says that there are no specific adjustments that need to be made when using hostinger.
I have gone through the plugin list and deactivated them one by one but couldn't produce what you are showing me in your cloudways server. I am happy for you to try and see if you can find out what is causing it. I'm going back to my server company in the meantime to try and get clarity.
Thanks for your reply. I've tried deactivating all 3rd party plugins and switch themes and the issue persists. This is definitely a server-related issue. I hope your hosting provider can check this out for you.
No I can't login either. Trying to fix now and speaking to the hosting company again. I'll keep you updated with what they say. Is there any option to open dialogue between the two of you? Even by email?
Okay fixed and updated. I've spoken to the hosting company and they once again are trying to deflect blame by saying it is a development issue and nothing to do with them. I've asked them to escalate it and pushed back. Have you got any recommendation on the best approach here to push the fact that this is server related as they are being very difficult?
Thanks for your reply. I'll check with our 2nd Tier Support to see if they can explain a little bit more about what's causing this. I'll come back to you.
