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This topic contains 3 replies, has 2 voices.

Last updated by Bigul 1 year, 4 months ago.

Assisted by: Bigul.

Author Posts
June 25, 2023 at 7:10 pm #13891267

chris-c-kL

See attached 4 images:
1. First, I had to uncheck and recheck the WPML media attachment options for the media to show up in Classic Editor. Before I did that, there was no media in Classic Editor.
2. As you can see, all the images are translated.
3. In Media Translation, images are also translated.
4. On the French page front end, the images are not translated.

English: hidden link
French: hidden link

Please provide a solution.

4-french-page.jpg
3-media-translation.png
2-classic-editor-media-translated.png
1-media-updated.png
June 26, 2023 at 3:59 pm #13897113

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Hope you are following the steps described here for translating the media files - https://wpml.org/documentation/getting-started-guide/media-translation/#using-different-images-and-media-across-languages

Please try the following steps after a full site backup{mandatory} and make sure the issue is existing or not.

1) Upgrade to the latest version of WPML(4.6.4 series)
2) Upgrade to the latest version of Elementor & its pro plugin(3.14.1)
3) Increase *WP Memory Limit* to *256* MB(the minimum required memory limit for WPML is *128*). Please check the following links for more details

https://wpml.org/home/minimum-requirements/

https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php

4) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details and contact your system admin/hosting provider for upgrading this configuration.

hidden link

5) Clear all types of caches

--
Thanks!

Bigul

June 29, 2023 at 12:27 am #13914399

chris-c-kL

Thanks for the response. We already have the settings based on your suggestions. Images were not translating while we were working on it for a couple of days even though all the settings were properly set up. We also tried it at various times and in different regions and it wasn't working. It's working now and we don't know why.

June 29, 2023 at 7:57 am #13915585

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. It looks like updating the plugins and upgrading the systems configurations helped to resolve the issue.

Just to make sure, please try with a new post or page with a couple of images and translate it. Then make sure you are getting the expected results or not.

--
Thanks!

Bigul