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This topic contains 2 replies, has 1 voice.
Last updated by amigosS 1 month, 3 weeks ago.
Assisted by: Shekhar Bhandari.
Author | Posts |
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December 3, 2024 at 10:40 am #16470981 | |
amigosS |
Background of the issue: Symptoms: Questions: |
December 3, 2024 at 4:31 pm #16473053 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. Compatibility is provided through our WPML SEO Add-on, which acts as a "glue" plugin between WPML and Yoast. Based on the WPML Debug information you shared, it doesn’t appear to be active. Please verify if it’s activated for the sub-site within your multisite setup. Best regards, |
December 4, 2024 at 2:36 pm #16477302 | |
amigosS |
Hello, it is installed and active. We're on a multisite so maybe that's why you don't see it but it is here. I can grant access if needed. Thank you |
December 9, 2024 at 4:46 am #16490895 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. The default category must be saved as a custom fields and if we set that custom fields as copy in WPML->Settings-Custom Field Translations, it should synchronize between the languages. More details: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ To help you further on this issue, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. This info is private and available to you and WPML supporters only. Note: Look forward to your reply. Thanks |
December 9, 2024 at 2:23 pm #16493662 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Thank you for the details. Can you follow the below steps and see if it helps: Also, see if it works on products where you have translated it instead of duplicating. Further, Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not? Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice. Look forward to your reply. Thanks |
December 10, 2024 at 11:10 am #16497611 | |
amigosS |
Hello, finally we will get rid of the breadcrumbs. I'll keep that in mind anyway, thanks for you help |