Background of the issue:
Hi! I had a problem on site https://wpml.org/forums/topic/instructions-to-payment-method-sent-in-incorrect-language/, this ticket was marked as resolved, but I have found the bug. I'm using wpml + woocommerce and custom integration with crm. It sends order on order creation
add_action( 'woocommerce_checkout_update_order_meta', function ( $order_id ) {
do_action( 'onebox_send_order', $order_id );
}, 9999 );
add_action( 'onebox_send_order', [ $this, 'send_order' ] );
public function send_order(
int $order_id, array $args = [
'customfields' => []
]
): void {
//handle data
$response = $this->send_request( 'order/set/', [ $order_data ], $order );
When the $order->save() is done, the language data dissapears. If I comment this row it works. As I understand, WPML somehow interfere when the order is saved by woocommerce. What is the correct way to fix the problem, so wpml language won't be erased. By missing language I mean that wpml_language meta is missing or has default language instead of secondary language. I'm using HPOS so it will be a problem to replace $order->save() with just update_post_meta
Thanks for the update! There is still an internal ticket open from your previous case, and we're currently investigating the issue to identify what might be causing it.
Yes, that’s fine. I was referring to an internal ticket in our bug tracker system, not the forum case itself. There was additional information from your previous case.
However, based on the information we have right now, we can only make an educated guess. It’s possible that $order->save() is being hooked or modified in our code due to a race condition—but this is just speculation at this point.
To properly debug this, we need a clear way to reproduce the issue. Could you please provide a Duplicator package of your site along with detailed instructions on how to trigger the order to your CRM to reproduce the issue?
Specifically, are there any particular steps involved in creating an order that lead to this behavior?
We’ve debugged the issue, and the order still has a language assigned to it. However, we’re unable to identify where the language is missing.
How can we verify if the language is indeed missing? We purchased a product in Russian, and the order table contains the WPML language key, with no data lost. Could it be that this information isn’t making it to your CRM?
I don't know why it doesn't reproduce on any other sites, for example on local or dev version, however it is crucial that this will be live site and this is one of the problem which stops moving it for production. I'll send you a video with the steps hidden link. After complete an order, and go to admin area the list of products is in Ukrainian, however wpml_language is set to ru. Same problem with email, the list of products and payment instruction is in ukrainian. Could you validate the error on azi.ua, using ftp or ssh access?
We have looked into the issue, and as far as we can see, the wpml_language value is still set to ru. However, after analyzing the behavior, we believe this is not actually an issue.
Since you are viewing the order page in Ukrainian, the system dynamically adjusts the display. This means product titles are shown in the appropriate language based on your view rather than the original purchased values.
For reference, you can check the function WCML_Orders::get_order_items_language_to_filter in:
wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php
Since this is the order edit page, the system applies your selected language instead of the stored purchase language. Let us know if you have any further questions!
Yes, thanks, however in email I see same strange behaviour, and the order items are still in ukrainian (main lang) instead of russian (secondary kang). The order was made on russian lang. All other details are in russian lang, only order items are in ukrainian
product titles are shown in the appropriate language based on your view rather than the original purchased values.
However, this issue is separate from your original concern about the incorrect order language in your CRM. If you want to have this investigated further, please create a new support ticket with detailed steps to reproduce the problem.
Also, consider how you're viewing the email—whether in your inbox or within the WP order backend:
- The admin option backend is translated only when necessary.
- To enforce translation for admin options in the backend, use the following hook: wpml_st_force_translate_admin_options.
For additional information, please refer to this document.
