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Background of the issue:
I have a WordPress site, hidden link, with a template and several plugins, including WPML for translating the site into three languages. We have a plugin for bus tickets that is not compatible with WPML. We attempted to manage translations by adjusting WPML settings, such as disabling translation for the bus plugin and changing language settings from folders to parameters.
Hello, we have a template and a few plugins for the latest WordPress . We installed WPML to translate the site into three languages. We have one plugin for bus tickets, and we know that it is not compatible with WPML. We translated everything , and most things are working, but in the end , we see that in the different languages , it creates different IDs for the buses . Example: When someone buys a ticket from English or Bulgarian on the same day, seat and bus the order is different because they are created in the database with ID =254 and ID =2943 and for woocomerce and database the Buses are different.
What we did :
We went to settings in WPML and for the bus plugin , we disabled the translation option and checked the " no translate" section in Taxonomies Translation and Post Types Translation. The buses changed from 5 to 15 because all buses of the language defaulted to English . We deleted them and changed the setting in WPML Language from folders (/en) to add the parameter (?lang=bg) . It got worse ... The support team for the plugin wrote to us that the plugin is not compatible with WPML and that we need to use Loco , and they will translate it manually, which we must pay for . I know Loco... but is Loco...
I have never seen something that WPML can't translate.
Can you provide us with support and litle help ?
Symptoms:
In different languages, the bus IDs are different, causing issues with ticket orders as they are created with different IDs in the database, leading to discrepancies in WooCommerce.
Questions:
Can you provide us with support and a little help?
Is there a way to make the bus plugin compatible with WPML without using Loco?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Please use the sandbox provided at the following link:
hidden link.
1. Create one bus line without translating it.
2. Set this post type as the fallback in WPML settings.
3. Configure the search form so we can observe the issue in both languages.
Once these steps are complete, our compatibility team will review the setup to determine possible solutions.
In the meantime, please ask their developers to join our platform at https://wpml.org/contractors/. While we cannot force anyone to join, we can recommend it as a potential course of action.
1. We add two bus lines. From "Varna to Athens" and from "Athens to Varna" in different days,
with bus stops, prices, and dates. They are located in Bus - All Bus.
2. We cant understand this.
The Post Type in WPML is "wbtm_bus "- we dont touch nothing in wpml settings.
3. We cread one Main Menu with two pages : Buy Ticket - there is the main shrotcode [wbtm-bus-search] and one home page Home, that there is shortcode for just the search form with shorcode [wbtm-bus-search-form] and create the settings in the Bus plugin- Bus - Settings.
- We turn on one Payment Method - cash on delivery and put in live the woocommerce.
- We add some custom css in Them Custom - forms of wbtm to be bigger.
4. We write to the developers of Bus Ticket and on monday we will write them again.
* We try to upload the bus ticket pro, to open two features for PDF ticket and forms form names under bus seats for the passandjers, but the site have some security. (it doesn't matter)
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I can confirm that we get fatal errors on the "Buy Tickets" page which might be conflict cuased by the shortcodes in different languages. I will be investigating this further today.
Further, take kindly note of this configuration suggestion:
It would be recommended to translate the bus routes and before doing thyis to make sure that all custom fields for the bus routes are set properly.
On WPML > Settings > Custom Field Translation you will need to set each field accordingly to "Copy" or "Translate". This means, settings should be set to "Copy" and text fields should be set to "Translate".
Now, when translating the bus routes you should be able to translate their text while settings will be copied over to the translate bus route when translating it with the WPMNL Translation Editor.
Then, on WPML > Settings > Post Type Translation set "Bus (wbtm_bus)" to "Translatable
only show translated items".
And on WPML > Settings > Taxonomies Translation set the following taxonomies also to Translatable only show translated items":
- Bus Type (wbtm_bus_cat)
- Bus Stops (wbtm_bus_stops)
- Bus Pickup Point (wbtm_bus_pickpoint)
- Bus Drop-Off Point (wbtm_bus_drop_off)
Now, go to Bus > All Buses and translate the Bus Routes with the WPML Translation Editor.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
On my test site I was not able to navigate between languages on backend and frontend due to a fatal error.
This fatal error disappears once you comment out
self::on_activation_page_create();
from wp-content/plugins/bus-ticket-booking-with-seat-reservation/woocommerce-bus.php on line 40.
This means, you would change this line to:
//self::on_activation_page_create();
This way this method will not longer run and no pages will be created when the plugin is getting activated. Somehow this solves the fatal errors when trying to navigate between languages on the site but I am not truley sure yet what is actually causing this issue.
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Now, the next issue I experience is that I am not able to set a return date when trying to search for bus routes on the translated search form.
It looks like there might be too many issues to be solved from our end, but I am escalating to the compatilbity team for having a look into it.
First, inside the main plugin file, the function on_activation_page_create() is causing that the site is throwing fatal errors when trying to switch to a second langauges.
This function is responsible for creating the default pages when activating the plugin.
Removing the function solves the issue but I ran into further errors when trying to set up translated bus route posts.
I suggest that you reach out to the author of the plugin and invite him to join our GoGlobal-Program. This way our compatilbity team can support the author in making the plugin compatible with WPML.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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