[Resolved] Plugin not translating all content on the site
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with incomplete translations on their website using WPML and the DIVI plugin. Specific content such as menu items and titles were not being translated correctly. Solution: 1. For untranslated menu items, we directed the client to translate them in WPML -> String Translation. Here is the link for further guidance: https://wpml.org/documentation/getting-started-guide/string-translation/ 2. For the issue with the title translation, it was necessary to register the shortcode/element used in WPML. We provided a custom XML configuration to register the element in WPML -> Settings -> Custom XML Configuration tab. The client was advised to follow the steps described in this guide: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/ Here is the code used to register the element:
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Background of the issue:
I am trying to translate my site from English to French using WPML. The site URL is hidden link. I have followed the starting guides and related support forums.
Symptoms:
Not all content on the site is being translated properly, even though all web files have been translated.
Questions:
Why is not all content being translated properly?
Are there specific settings in WPML that I need to adjust?
I understand you are referring to the title: 'Discover the benefits, Become a member'. If that is correct, then I kindly ask you to follow these steps:
- Edit the page in the original language
- Make a small change to that title, like adding a final dot
- Save the changes
- Click on the translation icon and update the translation (make sure it is 100%)
- Double-check if the issue disappeared
Could you tell me the results of the steps described above?
1.- Please share the URL of the page where the issue can be seen.
2.- I would like to take a closer look at the site configuration, so I have set your next message private so that you can securely share the access credentials to the site.
Although I won't make any changes, I need you to confirm you have a full site backup that you can restore if necessary.
Note: I tried visiting the site but I got an SSL-related error.
Thank you for sharing the new credentials, this time I could access the site. (I removed the credentials from your message because they were publicly shared).
1.- The untranslated menu items are strings that need to be translated in WPML -> String Translation: hidden link