This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
Background of the issue:
I am using your WPML plugin to translate all my products in WooCommerce. I have translated the products, but I am facing issues with product visibility and pricing in different languages. I am also using B2B King for pricing management.
Symptoms:
When I switch to any language other than Dutch, not all products are shown. In the WooCommerce backend, it says that the documentation of the product will be copied from Dutch for other languages. Additionally, the prices from B2B King are not copied to other languages, and I cannot change them per language.
Questions:
Why are not all products shown in languages other than Dutch?
How can I manage product prices in different languages using B2B King?
I tried both of your options today, but I still have 2 problems
1:
In Dutch we have all products stated, and when I go to other languages you don't see all the products. And I translated them all seperately.
2:
In Dutch when you are logged in as a B2B customer, you see correctly all products, in B2B prices without VAT. When I go to another language, I don't see all the products as mentioned in problem 1, AND I see prices without VAT Which is good, but the B2C prices instead of the B2B prices.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
