Skip Navigation

Home › Support › English Support › [Assigned] Shipping class multi-currency doesn't work

[Assigned] Shipping class multi-currency doesn't work

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 -
- 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 13:00 – 15:00 -

Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: 

This topic contains 2 replies, has 0 voices.

Last updated by todorM 9 hours, 20 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
January 8, 2025 at 1:27 pm #16573634

todorM

Background of the issue:
I set different shipping costs for shipping classes for each currency, but on the cart/checkout page, I still see prices for the default currency. The issue can be seen on these pages: hidden link, hidden link. I expected to see 3999kr as the shipping cost, like on the screenshot hidden link.

Symptoms:
Instead of the expected 3999kr (hidden link), I got a shipping cost of 299kr as shown in the screenshot hidden link.

Questions:
Why are the shipping costs not reflecting the set currency values on the cart/checkout page?
How can I ensure the correct shipping cost is displayed for each currency?
January 10, 2025 at 10:20 am #16581305

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

Please double-check if you have followed the steps described in this section: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#shipping-classes to translate the shipping classes correctly.

Regards,
Carlos
January 10, 2025 at 1:00 pm #16582139

todorM

Hello, as you can see, all shipping classes translated correctly (screenshots hidden link, hidden link). I can provide you admin access so you can check it. I translated all shipping classes and set different shipping prices for each currency. Also, I tested it in the checkout, so I can confirm that correct billing/shipping country was selected