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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with content not appearing for translation in WPML's Advanced Translation Editor (ATE) after updating their website.

Solution:
We recommended the following steps:
1. Edit the content in the original language (Greek).
2. Make a small change to the content.
3. Save the changes.
4. Update the translation.

We identified that the theme or another plugin had registered several custom Elementor elements but did not generate the Language Configuration File, which is necessary for WPML to read them. We provided the client with the code to register all the elements we had already registered for them, which can be found in WPML -> Settings -> Custom XML Configuration tab. Additionally, we provided a link to our documentation on how to register custom Elementor elements for translation: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 21 replies, has 2 voices.

Last updated by Carlos Rojas 11 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
March 6, 2024 at 11:55 am

theofanisX

Some of the content doesn't appear for translation in ATE

March 6, 2024 at 12:21 pm
March 6, 2024 at 12:22 pm #15379072

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
This is the forum ticket where we will continue working on solving the issue on your site

Please let me know when you finish all the steps described in the chat 🙂

Regards,
Carlos

March 6, 2024 at 12:33 pm #15379228

theofanisX

I've increased the wp memory to 128M, also updated all plugins. I run once again the auto translation, yet it didnt successfully translate the pages. Attached is a printscreen of the translation editor of the home page. Obviously there are many more fields than the 2 appearing for translation.

Screenshot 2024-03-06 143152.png
March 6, 2024 at 1:09 pm #15379442

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,
Thank you very much for running all the steps

I have registered all the elements in the homepage and now you can see them when translating the page 🙂

March 6, 2024 at 1:22 pm #15379592

theofanisX

The issue was not only about the home page. The home page was cited as an example. This issue exists with all pages. Attached a sceenshot of the translation editor of hidden link.

additionally I notice 2 pending issues. I see that the image from bradcrumb is missing from the page I gave an example of above. Also, the links have not been translated anywhere. Have i missed any steps in the translation?

Thank you.

Screenshot 2024-03-06 152201.png
March 6, 2024 at 1:31 pm #15379651

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

I added the code to register the elements on this other page. If you find other pages with the same issue after updating the translation share the URLs so I can review them.

March 6, 2024 at 1:55 pm #15379765

theofanisX

They are plenty. Below are those i found:
hidden link

hidden link

hidden link

hidden link

hidden link

hidden link

half of hidden link

huge part of hidden link

same with hidden link

Also what is the correct way to restore the header image? Should i just edit the translated page and add it there? Also about the links i asked earlier.

Thank you.

March 6, 2024 at 3:23 pm #15380458

theofanisX

What is causing this issue? Why are so many fields inaccessible through the translation editor? Please provide the quickest solution to resolve this. I don't recommend spending excessive time locating all the hidden fields from the translation editor and register them, unless its the only solution.

March 7, 2024 at 9:07 am #15382823

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

In all the links you shared you just only need to:
- Edit the content in the original language (Greek)
- Make a small change
- Save the changes
- Update the translation

All the elements in those pages are already registered. The cause of the issue is that the theme or another plugin registered several custom Elementor elements but didn't generate the Language Configuration File for these elements so WPML couldn't read them. You can see the code to register all the elements I already registered in WPML -> Settings -> Custom XML Configuration tab. In this link you will find the steps to register custom Elementor elements: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/

March 7, 2024 at 9:33 am #15383015

theofanisX

I still have issue with the links and images. Attached is the error it pops when i try to save translation editor.

Screenshot 2024-03-07 113231.png
March 7, 2024 at 9:43 am #15383061

theofanisX

Attached is another example of missing fields for the translated page hidden link

Screenshot 2024-03-07 114124.png
March 7, 2024 at 10:22 am #15383364

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

1.- Please describe the steps to reproduce the error.

2.- The About page is fixed already 🙂

March 7, 2024 at 10:40 am #15383449

theofanisX

Hello,
1) I opened translation editor and then saved, propably occured cause i didnt change anything, 2nd time i tryed and change something small it closed successfully.

2) Thank you very much for adding the fields!
Attached are the last fields missing from Home, Blog and Contact page, their name tells which is where.

Do you have any update on the header image missing from all translated pages issue?

Thank you.

Home2.png
Home1.png
Contact.png
Blog.png
March 7, 2024 at 10:44 am #15383520

theofanisX

Lastly, regarding link translation which do now appear anywhere in translation editor, should I reference the fields containing links and handle them in the same manner as custom elements?

Thank you!