Translated page is not showing up

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Tagged: Exception

This topic contains 11 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 10 months ago.

Assisted by: Carlos Rojas.

Author	Posts
February 8, 2023 at 10:40 am #12986249
bentD	Hi, I'm having the same issue as I explained once here: https://wpml.org/forums/topic/translated-pages-dont-show-2/ and the offered solution is not working. I am adding a translation to a page, and when I complete it the page doesn't show up, the language is not appearing in the language switcher. Specifically, it's hidden link this page, where I added Swedish translation and is not showing. I tried the solution explained in the other ticket, by changing slighlty the content of the page, changing the publishing date and then add the translation again. Nothing... I would also appreciate if the development team could look into this bug because I'm experiencing it all the time randomly with some pages/languages.
February 8, 2023 at 12:41 pm #12987475
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us I kindly ask you to follow these steps: - Go to Pages -> Filter by Swedish pages -> Check if the translated page is published Could you tell me the results of the steps described above? Regards, Carlos
February 8, 2023 at 1:23 pm #12987737
bentD	Hi Carlos, Under the Swedish pages there is no Webinars page displayed, as if the page is not created at all.
February 8, 2023 at 1:30 pm #12987745
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you for your message I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Regards, Carlos
February 21, 2023 at 12:57 pm #13079191
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for sharing the information requested Before I can investigate more I need you to add the administrator role to the user you shared so I can access the WPML configuration. Regards, Carlos
February 21, 2023 at 12:58 pm #13079195
bentD	Of course, I granted you admin access now
February 21, 2023 at 1:04 pm #13079229
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you for granting me admin access. Before we continue I need to ask you to: - Create a full backup of the site - Run the pending 'Elementor Pro Data Updater' - Update all outdated plugins that appear in this link: hidden link - Flush the cache memory - Check if the issue disappeared after finishing the steps described above Regards, Carlos
February 21, 2023 at 1:45 pm #13079735
bentD	No unfortunately that did not help
February 21, 2023 at 1:59 pm #13079963
bentD	Meanwhile I did create a completely new swedish page, just so we can show the content somehow. Don't get confused with that, dalux.com/sv/webinars-hub exists but it is technically not the translation of the original page.
February 21, 2023 at 2:00 pm #13079965
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Now I can see the translations of the page hidden link correctly. Regards, Carlos
February 21, 2023 at 2:27 pm #13080247
bentD	The swedish one is missing, that's the one I am having troubles with.
February 22, 2023 at 9:02 am #13086277
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, The Swedish translation was in the trash, I had to restore it and publish it. Now you can see it correctly. Can you confirm that the issue is solved? Regards, Carlos